Solved

Subscribers not showing up on Recent Events

  • 30 March 2020
  • 3 replies
  • 357 views

Hey. I got Affiliate status this morning and got 2 subscribers. The Recent Events is not showing them at all. StreamElements dashboard shows the subscribers, but I really wanna keep up with Streamlabs. I have relogged from SL, Twitch, reconnect Twitch and SL together, but still it’s not working. New follows are working just like before, and I think I have all the settings correct. Any help?

icon

Best answer by SecSeaBeast 5 June 2020, 01:14

Hi @HyperX Live,
Sorry to hear you are having issues. You may need need to look into your filter settings. To do this, go to your analytics/ recent events page on Streamlabs.com, then click the funnel icon at the top right. This will open a window showing you what events will show and what will not. A common issue is having the resub monthly minimum set to high. I would suggest enabling this at the bottom of that window, and set months to “1.” After that, go to your alert box settings and make sure each one you want to see is enabled and the settings are set in a manner that will show the alerts you want to see. For example, if you have a minimum bit alert of 100 to show, a 25 bit donation will not show in your recent events. 

I would also recommend going through the refresh guide https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53 then log out and back into Streamlabs.com and Streamlabs OBS. 

For further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

View original

This topic has been closed for comments

3 replies

Userlevel 5

Hey  @Samjey,

Sorry to hear you are having issues. Could you try doing one more step of the refresh process by following this guide, then log out of Twitch.tv, Streamlabs.com, and all Streamlabs apps, then log back in? 

Thanks!

 

Subscribers not showing up on Recent Events why!!!!!!!

Userlevel 5

Hi @HyperX Live,
Sorry to hear you are having issues. You may need need to look into your filter settings. To do this, go to your analytics/ recent events page on Streamlabs.com, then click the funnel icon at the top right. This will open a window showing you what events will show and what will not. A common issue is having the resub monthly minimum set to high. I would suggest enabling this at the bottom of that window, and set months to “1.” After that, go to your alert box settings and make sure each one you want to see is enabled and the settings are set in a manner that will show the alerts you want to see. For example, if you have a minimum bit alert of 100 to show, a 25 bit donation will not show in your recent events. 

I would also recommend going through the refresh guide https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53 then log out and back into Streamlabs.com and Streamlabs OBS. 

For further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!