Solved

Subs not showing up

  • 25 March 2020
  • 4 replies
  • 1073 views

My friend resubbed to me with twitch prime when i was not streaming and in streamlabs obs it did not show up in my mini feed. so i went to teitch stream manager and it also didnt show the sub but if i got to channel analytics it shows i got 1 sub.

icon

Best answer by SecSeaBeast 28 March 2020, 22:43

Hey @primordor,

Sorry to hear you are having issues. I looked into your account for Streamlabs and noticed that there were no recent events other than followers. I also noticed that you had a 30 month minimum for your resubs in your filter settings. I tried changing it to one month but that did not resolve the issue. This is something that happens from time to time due to changes in the way data is sent to us over the internet. Our team is aware of this sometimes happening and is looking into the issue. If the problem persists, please let us know.  

Thanks

View original

This topic has been closed for comments

4 replies

Userlevel 5

Hey @primordor,

Sorry to hear you are having issues. I looked into your account for Streamlabs and noticed that there were no recent events other than followers. I also noticed that you had a 30 month minimum for your resubs in your filter settings. I tried changing it to one month but that did not resolve the issue. This is something that happens from time to time due to changes in the way data is sent to us over the internet. Our team is aware of this sometimes happening and is looking into the issue. If the problem persists, please let us know.  

Thanks

Thanks for this post, it solved my issue!

My resubs wouldn’t appear on my recent events, thanks to my filter settings, when I changed to 1 month minimum it displayed again!

Thanks!

Userlevel 5

Hey all,
 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

I’m actually having this issue now despite not having a minimum filter set in my events. AHMAHGAD. 

 

Thanks in advance for the halp. <3