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Streamlabs Cloudbot and Loyalty store not syncing to redeem items

  • 5 April 2020
  • 3 replies
  • 125 views

Hi. I set up cloudbot redemption (currency) and loaded the store with sound alerts and gif’s. Everything is setup as explained by many streamlabs affiliates on youtube but I have no way to get my viewers to purchase and trigger the alerts during my LIVE streams. Can anyone help. I also can not find the store link with just the redeem buttons as I can only find the dashboard link of the store to edit (which is private for me only). It’s driving me crazy and I have even tried downloading streamlabs chatbot for youtube with a separate yt account and still not activating anything.

PLEASE HELP asap.

Thanks in advance!

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Best answer by SecSeaBeast 4 May 2020, 02:29

Hey @DetFlex,

To approve these redemptions, you can go here: https://streamlabs.com/dashboard#/twitch and then go to the redemptions tab. https://prnt.sc/sae524 You can also redeem them in your cloudbot settings here under the history tab https://streamlabs.com/dashboard#/cloudbot/store/history.

I hope this helps!

discord.gg/stream

 

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3 replies

Userlevel 5

Hey @DetFlex,

To approve these redemptions, you can go here: https://streamlabs.com/dashboard#/twitch and then go to the redemptions tab. https://prnt.sc/sae524 You can also redeem them in your cloudbot settings here under the history tab https://streamlabs.com/dashboard#/cloudbot/store/history.

I hope this helps!

discord.gg/stream

 

Thank you very much for taking the time to reply. Have a great day and pls stay safe!

Userlevel 5

Hey all!

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!