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Stream Keeps Disconnecting, How Can I Fix This?

  • 4 April 2019
  • 6 replies
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Over the last few days, after streaming for about 1-2 hours my stream keeps disconnecting and then trying to reconnect. It will do this several times, before I finally just give up and end the stream. Is this an issue with Streamlabs OBS that I can fix?

Thanks
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Best answer by Miah 8 April 2019, 20:23

Hello again!

Sadly if you're having issues with disconnecting and/or an unstable bitrate....
Then that would indeed be due to a network issue at some level on your end.

You could try changing the servers you're streaming to
Lowering your bitrate to something that runs more stable
Or maybe contact your ISP and have them come out an do packet loss tests on your lines.

Outside of that, I would suggest again going over this guide here as it does a really great job at covering all issues and solutions to things that would cause that issue you're having:
https://github.com/obsproject/obs-studio/wiki/Dropped-Frames-and-General-Connection-Issues
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Userlevel 4
Sadly that would typically be a network issue, which I would suggest this guide here to help fix that:
https://github.com/obsproject/obs-studio/wiki/Dropped-Frames-and-General-Connection-Issues
Userlevel 3
Hey there!

I would ensure that your connection is stable (if you are streaming over wifi then you may experience disconnection issues). Also:
  1. Try manually connecting to the closest server on the streaming platform you’re using (if you stream to twitch you can download a test tool here: https://r1ch.net/projects/twitchtest )
  2. Restart your networking gear, like your modem, router, or switches, and see if that helps
  3. Check that the video and audio bitrate is not exceeding your internet upload speed, so be sure to check both of these. There are many internet speed tests websites you can use to check your speed for free
  4. Bind to your IP within Streamlabs OBS: Go to Settings > Advanced and scroll down to the Bind to IP option. Change it from Default to your local machines. It should begin with 192.168.x.x or 10.0.x.x or any that are just numbers.
Also, I would check your CPU/GPU usage in addition to when exactly this happens (does it occur when switching to a different scene, etc.). Hopefully this helps!
This started happening on Monday. My settings haven't changed and I've checked my network when my stream has had stability issues and its functioning normally. Binding my IP also did not do anything. Could this be related to a recent Streamlabs OBS update? That's the only thing I can think of that might be causing an issue since my network doesn't appear to be working abnormally.
Userlevel 3
Hello again!

Did you go through all of the suggestions or only the bind to IP? Please let me know!

Also, if you stream to twitch you could run the auto optimizer or you could clear your cache (but you would need to re-do your settings)

Steps to clear Streamlabs OBS (SLOBS) Cache

1. Copy: " %appdata% " then Press the Windows Key on your keyboard, Press CTRL + V then Press Enter
2. This will put you into your roaming folder, scroll down until you see " slobs-client "
3. Rename it to " _slobs-client "
4. Restart SLOBS as Administrator when launching
I've done everything you said and also tried uninstalling and reinstalling the program. There's nothing wrong with my network at all. Its still having the same problem with disconnecting randomly and having an unstable bitrate.
Userlevel 4
Hello again!

Sadly if you're having issues with disconnecting and/or an unstable bitrate....
Then that would indeed be due to a network issue at some level on your end.

You could try changing the servers you're streaming to
Lowering your bitrate to something that runs more stable
Or maybe contact your ISP and have them come out an do packet loss tests on your lines.

Outside of that, I would suggest again going over this guide here as it does a really great job at covering all issues and solutions to things that would cause that issue you're having:
https://github.com/obsproject/obs-studio/wiki/Dropped-Frames-and-General-Connection-Issues