I’ve been an affiliate for around a year now and I’m getting back into streaming again now, and something I noticed is that people are subscribing to me but it’s not appearing on stream. When I test the alert in Streamlabs, it works perfectly, yet when I get subscribed to not only does the alert box not catch it but also the mini feed. I looked at the alert box troubleshooting article and tried everything, changing the mini feed to legacy events doesn’t change the fact that Streamlabs is just not catching subscribers.
Best answer by SecSeaBeast
Most of these problems are solved by clearing your internet browser cache, and then by going through the steps listed above. This may not retroactively get event data as it has already been missed.
To reiterate how to refresh your connection, follow the steps in this guide <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in.
For further assistance, please join us on discord or submit a ticket.