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Some subs not updating in mini feed or alert box, despite sub alert test working

  • 27 March 2020
  • 8 replies
  • 336 views

I’ve been an affiliate for around a year now and I’m getting back into streaming again now, and something I noticed is that people are subscribing to me but it’s not appearing on stream. When I test the alert in Streamlabs, it works perfectly, yet when I get subscribed to not only does the alert box not catch it but also the mini feed. I looked at the alert box troubleshooting article and tried everything, changing the mini feed to legacy events doesn’t change the fact that Streamlabs is just not catching subscribers.

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Best answer by SecSeaBeast 23 May 2020, 01:07

Hey all, 

Most of these problems are solved by clearing your internet browser cache, and then by going through the steps listed above. This may not retroactively get event data as it has already been missed. 

To reiterate how to refresh your connection, follow the steps in this guide <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in.

For further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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8 replies

Userlevel 5

Hey @dubkari,

Is this happening for resubs, prime subs, normal subs, or all subs? Please try refreshing your connection with Streamlabs by following these steps below. 
 
- Log out of Streamlabs OBS and Streamlabs.com
- Disconnect your Twitch account. 
To Disconnect Your Twitch Account:

  1. Log onto your Twitch account and go to https://www.twitch.tv/settings/connections
  2. Under "Other connections", you will find Streamlabs
  3. Click "disconnect"


    After this is complete, try logging back into Streamlabs.com and Streamlabs OBS.
     

I have the same problem. Tried to fix it by logging out and disconnecting, etc… 

It’s still not working for me…...

I have the same problem. Tried to fix it by logging out and disconnecting, etc… 

It’s still not working for me…...

update: I logged out of streamlabs.com and streamlabs obs, disconnected streamlabs from twitch, logged out of twitch, restarted my pc, logged in to streamlabs and streamlabs obs again, made a gift sub to one of my viewers and it works again now. 
Still can’t see the subs and bits from the last few streams though, but thats fine.

Hey i tried everything that is recommended still not working. PLS HELP

Here is my Twitch if it helps  https://www.twitch.tv/frank3yy

I have the same issue for a month now. It never worked for me. I did the disconnect and connect my account to YouTube several times with no luck. :(

Same problem here... if someone can help me 😥

I have the same issue. 

Within the same session, some subs/bits will show and some won’t. Some gifted subs alerts & bits BY THE SAME PEOPLE show and some don’t. It’s inconsistent :( 

 

Also, the chat box widget sometimes disappears and then reappears. Please help :( 

Userlevel 5

Hey all, 

Most of these problems are solved by clearing your internet browser cache, and then by going through the steps listed above. This may not retroactively get event data as it has already been missed. 

To reiterate how to refresh your connection, follow the steps in this guide <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in.

For further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!