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Prime Subscription

  • 14 February 2020
  • 5 replies
  • 244 views

Hi, I’m wondering that if I get a prime subscription, then integrate some prime features into my channel, such as better shouts. What happenes if I then cancel the prime subscription? Can I continue to use them even after it’s cancelled?

 

TL;DR If I use prime features then stop my sub, what happens?

 

Many thanks,

Tea

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Best answer by SecSeaBeast 31 May 2020, 21:49

Hey @MW3Z3,

Based on the tools I have, I was not able to find the account you purchased prime on. 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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5 replies

Userlevel 5

Hey there!

The Prime features will cease to work as intended once the subscription runs out.
Maintaining Prime will allow these features to work.

For the themes, I can still use it as long as it has been downloaded right?

 

How about the cloudbot name? Will it cease to work? And what happens to the design of my tipping page? What happens to the active apps?

Userlevel 7

Hey there @athenatria 

 

Themes, cloudbot names, etc will no longer remain.

Your design stays the same, but you will not be able to edit further.

 

You would lose app access. 

i subscribed for prime and got billed but its not working. why?

Userlevel 5

Hey @MW3Z3,

Based on the tools I have, I was not able to find the account you purchased prime on. 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!