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No me andan las alertas de donacion

  • 5 April 2020
  • 3 replies
  • 44 views

no se por que cuando donan se escucha el mensaje que puso pero no se ve la imagen

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Best answer by SecSeaBeast 1 June 2020, 00:36

Hey @ScorpioSdD,

After looking into your account and testing your alerts they work as intended. If your issues are still persisting, please go through this guide linked below. 
https://howto.streamlabs.com/streamlabs-in-general-21/alerts-widgets-broken-or-not-working-how-to-fix-47

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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Userlevel 5

Hey @ScorpioSdD,

After looking into your account and testing your alerts they work as intended. If your issues are still persisting, please go through this guide linked below. 
https://howto.streamlabs.com/streamlabs-in-general-21/alerts-widgets-broken-or-not-working-how-to-fix-47

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

Userlevel 5

Hey @belivaz,

When I test your alerts online they seem to be working properly. If this is still an issue, you may want to delete your alert box widget/source in Streamlabs OBS and then add it back. Then, make sure it is above your gameplay in the sources list so it is not hidden by your stream. If this does not resolve your issue, please go through this guide for additional help. https://howto.streamlabs.com/streamlabs-in-general-21/alerts-widgets-broken-or-not-working-how-to-fix-47

Thanks!

Buenos días.

Envío el mensaje, después de estar durante bastantes horas y días intentando poner alerts box, chat box y  widgets que reaccionen con los espectadores (las imágenes si que se ven)

Añado en el editor los elementos, los pongo en capa por encima de la pantalla, pero los espectadores no ven nada, salta la alerta en el chat pero no se visualiza ni la animación, ni se escucha el sonido, he activado los módulos desde la página, no se si tengo algo mal configurado.

 

Gracias de antemano.

Un saludo.