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My multistream hours were reset or lowered

  • 27 January 2020
  • 16 replies
  • 118 views

I think the cause could be that I deleted some of the videos that facebook saved of the stream but I’m not sure why that would lower the amount of time I streamed on obs

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Best answer by TheBritishAndy 30 January 2020, 01:14

Hi there @warzoner6!

Could you send over a screenshot of your hours via the Multistream feature in Streamlabs OBS also please?

Now that you have a GVC Page setup (love the name by the way haha) when you go live next the hours should then properly track and stay in your records as well.

If you were just using your main Facebook account to stream to then there are issues with our system trying to track the hours, as it is only properly set for Gaming Video Creator pages only.

Thanks!

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16 replies

I also didn’t turn off multi stream at any point

Userlevel 7

Hey there @warzoner6 

 

What were they previously at vs what they’re at now? When did this change happen? 

They were at around 22 and now I think I got them up to around 10 or 12 from streaming last night for like 5 hours

When it lowered I think it was at 5.7 hours 

Userlevel 6

Ok so your total hours used to be at 22 hours, then they lowered to 5.7 hours and now you currently have your hours total back to 10-12 hours?

 

Please confirm the number of hours you have now and the above question.

 

Thanks!

 

Correct

Update I just got on my computer to check my total hours I have 7.58 streamed after they were lowered my bad I was trying to estimate how many I had after guess I was wrong, and I noticed that the total hours streamed was based on the total of all of the facebook videos added up im still not sure if this was the problem or it was something else

I’m also confused why that the total would go off the videos and why it would matter if I deleted them

Userlevel 6

Hey there @warzoner6 Thank for the precision, could you let us know your streamlabs donation url please so we can look into your account, you’ll find it here https://streamlabs.com/dashboard#/settings/donation-settings

This should be it https://streamlabs.com/warzoner6 let me know if that doesnt work

Userlevel 6

I can see that you do not have a Gaming Video Creator Page that you are streaming to:

https://streamlabs.com/dashboard#/facebookpages

 

We will not be able to save the hours you have streamed via the multistream until you are streaming to  Gaming Video Creator page.

 

You can set one up by logging into Facebook in StreamlabsOBS. There you should be prompted to create this type of page. 

 

Once you have done so you can then log in with your Twitch account and multistream to FB and Twitch with your hours being accounted for successfully. 

 

Thats interesting hmmm… I do have a facebook account that I use multistream for and its connected to my streamlabs obs I could send you all a screenshot if you need one and the amount of hours I stream currently are still counted towards the reward thing 

it was just that 10 hours of stream time was deducted around the time I deleted a couple of the facebook videos that existed after the streams

 

also

Userlevel 5

Hi there @warzoner6!

Could you send over a screenshot of your hours via the Multistream feature in Streamlabs OBS also please?

Now that you have a GVC Page setup (love the name by the way haha) when you go live next the hours should then properly track and stay in your records as well.

If you were just using your main Facebook account to stream to then there are issues with our system trying to track the hours, as it is only properly set for Gaming Video Creator pages only.

Thanks!

Userlevel 6

Hey there! 

We noticed you haven't replied in a while so we are going to mark this as solved! 

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