Question

MultiStream Rewards reset itself to zero?

  • 18 December 2019
  • 36 replies
  • 631 views

I was streaming to Twitch then turned on stream to Facebook (simultaneous) and it was working fine yesterday and when I got on today it said I had 4hrs.  A comment came through on the Facebook side of things saying they couldn’t see my video but they could hear audio.  Well a little later I had one of those SLOBS crashes where it says that the stream is still ongoing but SLOBS crashed and if I restart SLOBS the stream will end.  I chose that option and went to stream again.  Twitch was fine, however, I noticed Facebook wasn’t showing me live despite SLOBS saying I was streaming to it.  I was just looking for possible solutions and saw the option to stream to custom ingest.  I decided against it and hit RECOMMENDED and it went back to showing TWITCH and FACEBOOK, however the Multi stream rewards was reset to zero?  


36 replies

Userlevel 7

Hey there @SaltMine 

 

Can you provide me both your Twitch username and the Facebook gaming page you’re using? 

Hey there @SaltMine 

 

Can you provide me both your Twitch username and the Facebook gaming page you’re using? 

yeah it’s www.twitch.tv/SaltMine

and FB https://www.facebook.com/SaltMineTTV

Userlevel 6

Thank you!

 

We have now let our devs know of this issue and we will get back to you on this matter as soon as possible.

Thank you!

 

We have now let our devs know of this issue and we will get back to you on this matter as soon as possible.

Thank you.

Userlevel 6

Can you please provide us with the amount of hours you had accumulated before they were reset?

 

Thanks!

Can you please provide us with the amount of hours you had accumulated before they were reset?

 

Thanks!

At most 8-ish?

I had the same issue, I had about 15 hours and now on my streamlabs it says 0 hours?

 

My twitch is MylkmanSC and my facebook page is Mylkman.

 

Is it because I deleted the vods?

Userlevel 6

@SaltMine  Thanks!
 

We will get back to you on this. 

 

@mylkmansc  Deleting your VOD’s would not cause this. 

 

We will let you know once we have more info on this matter!

 

Thanks for your patience. 

@SaltMine  Thanks!
 

We will get back to you on this. 

 

@mylkmansc  Deleting your VOD’s would not cause this. 

 

We will let you know once we have more info on this matter!

 

Thanks for your patience. 

Thanks dude :)

This has also happend to me I had 1.70 hours then it reset I did 2 other stream after this which did not count but are on my facebook creator page and yet today when I streamed again it counted what I streamed. I should have about 8.24 give or take the minutes of hours streamed.  https://www.facebook.com/Argamasticator/, and https://www.twitch.tv/argamasticator are my two pages.

Userlevel 5

Thanks for informing us @argamasticator!

Once we have some information we will make sure to let you know!

My multistream hours reset as well. I had 13.81 hours streamed. my twitch is twitch.tv/willie0603 and my facebook is facebook.com/willie0603

it's the same for me, I stream for more than 10 hours each session and now I have 0, they are far away from the 250 hours which was so good, it makes me want to change platforms….

Userlevel 4

it's the same for me, I stream for more than 10 hours each session and now I have 0, they are far away from the 250 hours which was so good, it makes me want to change platforms….


Could you let us know your Twitch and Facebook as well? We will let the devs know!

it's the same for me, I stream for more than 10 hours each session and now I have 0, they are far away from the 250 hours which was so good, it makes me want to change platforms….


Could you let us know your Twitch and Facebook as well? We will let the devs know!

https://www.twitch.tv/frikazoide

 

https://www.facebook.com/The-Affranchis-103215131191031/

 

I deleted the reruns from the channel, thinking it was the problem, I find myself with nothing

and the main page does not work as a streaming page

 

https://www.facebook.com/The-Affranchis

i had the same issue. i have 84 hours. 

twitch/facebook - ap2racer

all my vods are there

hey hey i had the same issue as well. i had either 33-35 hours streamed and both multistream and university shows zero. 
twitch.tv/wh1te0nr1ce
fb.gg/wh1te0nr1cegaming

Userlevel 6

Hey there thank you for these and sorry for the inconvenience.

Hey there thank you for these and sorry for the inconvenience.

I streamed for about 3 hours after i made the above comment and it still shows as zero hours streamed :(

Userlevel 7

Hey again!

Your page is not showing as a GVC page at the moment.  I looked up your account and it is showing as a “Gamer” page.

Here is Facebook’s instructions on how to convert, as it needs to be a GVC page for the hours to count.

https://www.facebook.com/help/publisher/363061371168481

Hey again!

Your page is not showing as a GVC page at the moment.  I looked up your account and it is showing as a “Gamer” page.

Here is Facebook’s instructions on how to convert, as it needs to be a GVC page for the hours to count.

https://www.facebook.com/help/publisher/363061371168481

if you were referring to me, mine is a GVC page

fb.gg/wh1te0nr1cegaming

Userlevel 6

Hey there @wh1te0nr1ce Your page currently has two categories and the first one is Game which is the one identified in Streamlabs  https://streamlabs.com/dashboard#/facebookpages
Please update your page’s category and remove “Gamer” then relog into Streamlabs website with your Facebook account

Hey there @wh1te0nr1ce Your page currently has two categories and the first one is Game which is the one identified in Streamlabs  https://streamlabs.com/dashboard#/facebookpages
Please update your page’s category and remove “Gamer” then relog into Streamlabs website with your Facebook account

I did what you said and now I lost my hours AGAIN! I had nearly 7 hours since the last message now it’s reset back to zero :disappointed_relieved:

Hey there @wh1te0nr1ce Your page currently has two categories and the first one is Game which is the one identified in Streamlabs  https://streamlabs.com/dashboard#/facebookpages
Please update your page’s category and remove “Gamer” then relog into Streamlabs website with your Facebook account

I’ve been grinding to try to get 100 hours to get the mouse but now my 43 hours were for nothing apparently

I had a similar issue. I accumulated roughly 40-45 multistream hours then it reset to 0.  I have since then accumulated another 4 hours or so so I should be at 50 hours or so. 

twitch.tv/mightymap2
https://fb.me/mightymap2

Any help is appreciated.

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