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Issues with Face Masks/Paypal

  • 24 August 2019
  • 22 replies
  • 743 views

When attempting to add/enable Face Masks from Widgets page, I get a pop up informing me "You must have PayPal set up on your account to use Face Masks. Please add a PayPal and try again
Cancel". Problem is, the account is connected and active. I tried disconnecting and reconnecting and I get same results. Any suggestions?
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Best answer by jat0rz 9 September 2019, 15:52

Hey there!

Thank you for the info.

Was it stating that your paypal account is not connected via the website? This should have been removed. As for how they can donate using masks, you would put this URL on your Twitch panels or wherever else you would like:

https://streamlabs.com/vestigegame/masks
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22 replies

Userlevel 5
Try going to Settings in Streamlabs OBS and then on the left side select Facemasks and set it up there 🙂
It shows that it is on. But they do not work. What would be next to try you think?
Userlevel 4
Hi there!

I found a thread that might be useful to you as there were many solutions said by staff in the comments! Please give it a read and try them to see if it helps solve your issue!

https://howto.streamlabs.com/streamlabs-obs-9/facemask-is-not-working-1825
So the issue appears to be the connection to my paypal account. The site won't allow me to add it as it won't recognize my paypal. I don't have a test button for the masks or anything as it won't allow me to progress with the set up. Like at all.. When I click activate face masks from widget page it won't let me progress as it displays this error:
You must have PayPal set up on your account to use Face Masks. Please add a PayPal and try again
Cancel

But I have a paypal account set up and it says I do.. but the site won't recognize that.

So it won't show up anywhere for me. I have it all set up with the facemask plug-in within SL OBS but when on streamlabs.com there is no test button or any signs that it is set up.

Now for what it is worth. I have 2 channels I stream to. Both were set up the same way and one works just fine, while the other doesn't at all. Is it at all possible that since they share the paypal account one isn't working as a result? Or???
Userlevel 4
Do you so happen to use that paypal for another channel or any other streaming site?
Now for what it is worth. I have 2 channels I stream to. Both were set up the same way and one works just fine, while the other doesn't at all. Is it at all possible that since they share the paypal account one isn't working as a result? Or???

In fact it is! Is this an issue? Only one paypal account can be used ? If so, that explains it.. and I will see about getting a second account.
*Update* I have since created a second paypal account and have connected to my bank account. I have added the new paypal email into my account settings and I am still not able to get the masks to test/work. I am sure I have missed a step somewhere, but I have double checked the camera I am using is the one with the Face Cam filter set up. I have also double checked that the face mask filter is above the chroma key filter. I still don't even have Test buttons avail from the widgets page like I do with the other account that does work. I have tried adding/enabling the masks from the SLOBS settings menu and it is on. I have tried using the test masks feature from there as well with no luck.

Any suggestions? I still feel like I am needing a verified account to move on and it isn't recognizing it.. but I honestly have no clue.
Userlevel 7
Hey there!

Would you be able to provide me with a screenshot of your Settings Window?

Keep in mind you can only test them via the bottom of the Settings window.

So again, there was an issue of the same PayPal being used for 2 different accounts. I have since resolved that, but I still feel the site is looking for a fix on this matter. Even though I have changed the PayPal account, it still acts as though I don't have on. As you can see from my screenshots, this is an endless loop when trying to correct this. If you want/need more screenshots please let me know of what I can happily provide them.




As I attempt to add/change PayPal settings it is like it just won't accept what I put in.

Thanks for trying to figure this out for me!
Userlevel 6
We will look into this for you and reach back out to you!

Thank you for your patience. 🙂
Userlevel 6
This is a known issue at this time.

Sorry for this inconvenience!

Since you have your Paypal email linked you can ignore the pop out stating that you do not.

Are you able to get the masks to work when you test them?

You will want to make sure you are looking head on to the camera and that you have good lighting as well.
Nothing in regards to the masks works. I have tried deleting and re-adding cam as well as filters. I tried to remove all apps and see if that helps, nothing. I have tried almost everything I can think of and no luck with any of the tests or the masks actually working. Keep in mind I have 2 elgato key lights and do have plenty of light. That being said.. this worked for one of my 2 channels until I updated to the recent version of SL OBS. Now neither of them work.
Userlevel 7
Hey again!

I submitted this info to the FM Team. They are going to read it over and dig into what the issue might be. I really appreciate your patience on this and I apologize that is has taken so long!
Hey guys! Thanks for keeping on this! My viewers are very excited to see the masks! Patience mode enabled! 🙂
I am having the exact same issue. 😞
Userlevel 7
Hey all!

Hang tight! I am digging into this today with the Facemask team!
I'm having the same issue except I only use this paypal on one account.

My download progress seems to be stuck too. Here's a screenshot of my settings

http://prntscr.com/p2urji
I also noticed today that my alerts work for facemask when I select 'Test Face Mask Donation' but there's no option for viewers to use it when supporting without it enabled.
Userlevel 7
Hey all!

Would you all be able to update this thread for me and let me know what specific cameras your are using? Also, what software you have installed for them, if any?
I am experiencing this issue with the message popping up. Ultimately I want to setup the widget so that my viewers can purchase facemasks with tips specifically. The Facemasks settings in OBS + Streamlabs is setup and tests just fine for Subs, donations, and bits. The widget is the issue, states my paypal account is not connected despite being so and having been so for some time. This is the only twitch/donation setup I have with that paypal account it is not connected to multiple accounts either.

That being said I use a Razer Kiyo with Razer Synapse 3 managed through Razer Central. Again the masks work great, but I just want to add the option to tip for them on the tip page.

Thank you for any info on this issue.
Userlevel 7
Hey there!

Thank you for the info.

Was it stating that your paypal account is not connected via the website? This should have been removed. As for how they can donate using masks, you would put this URL on your Twitch panels or wherever else you would like:

https://streamlabs.com/vestigegame/masks
Mine links up now! Thank you! 😃