Question

I have problem with closing the software

  • 6 April 2020
  • 1 reply
  • 5 views

it never save anything I do and it never closed down normally till I use task manager ?


1 reply

Userlevel 5

Hi @ashdust87,

Sorry to hear you are having issues here. This may be due to outdated or missing software on your computer. Here are a few suggestions that should help below. 
` Please do a custom clean install of your graphics diver following these steps exactly. If you have GeForce Experience open that and download the latest driver. After downloading the driver choose a custom installation <https://prnt.sc/r9lhv8> After that select a clean install <https://prnt.sc/r9lj1i>.
` Grab a fresh installer from Streamlabs.com and reinstall Streamlabs OBS
` Reinstall your C++ redistributables <https://howto.streamlabs.com/streamlabs-obs-19/microsoft-visual-c-redistributable-2017-1684>
` Check for Windows updates. 
` Right click Streamlabs OBS and choose to run it an administrator
` Make an entirely new scene collection and be conservative when adding your sources.
` Restart your computer

Here is a guide that covers a few more issues. <https://howto.streamlabs.com/streamlabs-obs-19/crash-on-streamlabs-obs-something-went-wrong-what-happened-and-how-to-fix-this-84>

If this does not help, please let us know your Windows version, your CPU and graphics card specs. 

Thanks!

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