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How to stream from a laptop? (getting black screen with both game and display capture)

  • 6 April 2020
  • 3 replies
  • 98 views

hello,

i am trying to stream some games from my laptop but i just get black screen. display and game capture both doesn’t work

my laptop is acer predator helios 300
with a i7 9750H and Nvidia 1660Ti

i tried with internal graphics and nvidia both doesnt work. please tell me what to do. i am very new to this so please feel free to tell me A to Z.

ask any question you need

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Best answer by SecSeaBeast 7 May 2020, 02:33

Hi @OG Reaper,

Laptops can be a little picky, so please follow these steps.

First, add a display capture source. <https://prnt.sc/s24htx> Go to your Streamlabs OBS advanced settings and make sure “Force GPU as render device” is not checked. <https://prnt.sc/rguh9u> Then, go to settings -> general, and click this box to disable hardware acceleration, then restart and close Streamlabs OBS. <https://prnt.sc/s07si4> Now right click Streamlabs OBS, hover over "run with graphics processor" and click "integrated graphics." <https://prnt.sc/rbq5l0> If you follow these steps exactly in this order, it should resolve your issue.

Let us know if that helps!

​​​​​​​discord.gg/stream

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Userlevel 5

Hi @OG Reaper,

Laptops can be a little picky, so please follow these steps.

First, add a display capture source. <https://prnt.sc/s24htx> Go to your Streamlabs OBS advanced settings and make sure “Force GPU as render device” is not checked. <https://prnt.sc/rguh9u> Then, go to settings -> general, and click this box to disable hardware acceleration, then restart and close Streamlabs OBS. <https://prnt.sc/s07si4> Now right click Streamlabs OBS, hover over "run with graphics processor" and click "integrated graphics." <https://prnt.sc/rbq5l0> If you follow these steps exactly in this order, it should resolve your issue.

Let us know if that helps!

​​​​​​​discord.gg/stream

Hello:

I am having the same issue. By following the same step, i can get display capture to run, but the “Chat Box” will stop working. Chat box becomes black screen. If i run with NVIDIA graphic cards, display capture goes black but Chat box will work.

Please advise on how to get Chat Box working properly

Userlevel 5

Hey @Allengoaround,

If your chat box is not working, please go to your Streamlabs OBS settings → general, and check the box and then close Streamlabs OBS. Then, make sure you right-click Streamlabs OBS and run it with integrated graphics. 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!