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HELP "An error occurred with the output. This is usually caused by out of date video drivers. Please ensure you Nvidia or AMD drivers are up to date and try again."

  • 22 October 2019
  • 16 replies
  • 17726 views

When I try to record or go live It gives me the above error, there was another post with the exact same title but all of the solutions were “output set to mixer instead of twitch.” well my output is on twitch but it still says this. Additionally all of my drivers all fully up to date.

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Best answer by jat0rz 28 October 2019, 15:14

Hey everyone!

COD: MW was JUST released and with any new game, it comes with issues.  There are still not optimized drivers for it, just day one drivers.  Two days after the game they had already released two big patches for performance issues.  They are working on their game.

Not everyone has the same PC, same hardware, same OS version, same settings.

The game itself is producing multiple DX Dev errors that have nothing to do with Streamlabs but with your hardware and the game itself.


To give an example:

My COD Settings:

Ray Tracing OFF
Anti Aliasing OFF
FPS Capped at 160

Those are the 3 things I changed from the default. because if I left any of them on, I received errors all day.  Streamlabs OBS was not open.

As for Streamlabs OBS, I streamed it no problem with:

NVENC (New)
7000 Bitrate
Keyframe - 2
Preset - Quality
Profile - High
Max B-Frames - 4

1080P 60FPS  Lanczos

Enabled performance mode.


The error that you are receiving can be related to other issues which is why we are asking that if you have a specific issue, that you please create your own post as everyone’s potential resolution can be different.



The TL:DR here is:

1) Please create your own thread for your own issue
2) Have a little patience while this brand new game gets optimized
3) test and compare other games to see if the error occurs
4) try using x264 encoder and see if you get the same issue


I will be closing this thread so that new ones, if needed, can and will be created.  The original issue on this thread was not related to Call of Duty.

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16 replies

I am having this same issue it happens when i switch scenes i get this error. i have it set to twitch i have updated my graphics driver, i have also uninstalled and reinstalled and still not working

 

Same here.

Userlevel 6

Hey @without_squid @Hoontorr & @VeraLucille We have updated to the latest hardware encoder, please make sure that you have performed a clean install of your gpu drivers and not only updated them, you can follow the steps on this guide to perform a clean installation of your graphic drivers :) https://howto.streamlabs.com/streamlabs-obs-19/nvidia-graphics-driver-clean-install-tutorial-7000

So what is the solution if updating to latest graphic drivers isn’t an option? Streamlabs obs tells me to update or it won’t let me stream.

I’m using the AMD driver (for Radeon card) from July 2019 because all the later ones black screened my pc (Win 7).

 

 

Exact same problem here. Have already uninstalled and installed latest NVidia drivers and restarted but it still doesn’t work. Also I checked and my service is set to ‘Twitch’ so it’s not that issue like in the other thread.

Exact same problem here. Have already uninstalled and installed latest NVidia drivers and restarted but it still doesn’t work. Also I checked and my service is set to ‘Twitch’ so it’s not that issue like in the other thread.

Same. I’ve tried uninstalling and reinstalling a bunch of times.

I am having the same issue. I have a Rx 5700xt can not seem to use my gpu as an encoder but i am able to use 264.

Hey@without_squid @Hoontorr &@VeraLucille We have updated to the latest hardware encoder, please make sure that you have performed a clean install of your gpu drivers and not only updated them, you can follow the steps on this guide to perform a clean installation of your graphic drivers 🙂https://howto.streamlabs.com/streamlabs-obs-19/nvidia-graphics-driver-clean-install-tutorial-7000


Except this isn’t the only solution - I have reinstalled my drivers and reinstalled Streamlabs and still cannot transition between scenes without being cut offline.

Hey@without_squid @Hoontorr &@VeraLucille We have updated to the latest hardware encoder, please make sure that you have performed a clean install of your gpu drivers and not only updated them, you can follow the steps on this guide to perform a clean installation of your graphic drivers 🙂https://howto.streamlabs.com/streamlabs-obs-19/nvidia-graphics-driver-clean-install-tutorial-7000


Except this isn’t the only solution - I have reinstalled my drivers and reinstalled Streamlabs and still cannot transition between scenes without being cut offline.

I can’t start a stream at all.

heckin same all drivers are up to date I uninstalled and reinstalled “clean” my stream works for all of about 10-15 minutes before it crashes and I get that stupid error. I don't understand this one bit obs fix your crap!!

Got the same issue, drivers clean and up to date, Twitch selected, stream crashes after 10-15min. I thought it was related to ModerWarfare but apparently not.

Yesterday i was able to stream 14hours without any problems though, today is impossible.

 

Can someone help us understand the real issue here ? 

Thanks

I’m dealing with the same issue. Drivers up to date, with a brand new graphics card, and I’m getting this error when I try to go live. 

im having same issues, everything good for like 10 minutes then obs crashes and gives me the error. I made sure to do exact steps and clean installed new update, actually tried multiple times, same issues. I can start stream again but my fps is terrible and looks like a photo gallery. This just started since the release of the new call of duty and i havent been able to stream any game the same

Userlevel 6

Hey everyone, to best help you I would suggest that you create your own topic as even if you get the same error message the issue might not be caused by the same thing. When creating your own post please make sure to mention what encoder you are using, the game you are playing/streaming when this happens and any other informations that you deem relevant as well as details on the issue.
I would also suggest to try this guide out.

I downloaded the new video drivers for Call of duty MW. First, I got the replay error den I disabled the replay then I got the Video driver out of date made a totally clean install of the drivers and got it again :)  

Userlevel 7

Hey everyone!

COD: MW was JUST released and with any new game, it comes with issues.  There are still not optimized drivers for it, just day one drivers.  Two days after the game they had already released two big patches for performance issues.  They are working on their game.

Not everyone has the same PC, same hardware, same OS version, same settings.

The game itself is producing multiple DX Dev errors that have nothing to do with Streamlabs but with your hardware and the game itself.


To give an example:

My COD Settings:

Ray Tracing OFF
Anti Aliasing OFF
FPS Capped at 160

Those are the 3 things I changed from the default. because if I left any of them on, I received errors all day.  Streamlabs OBS was not open.

As for Streamlabs OBS, I streamed it no problem with:

NVENC (New)
7000 Bitrate
Keyframe - 2
Preset - Quality
Profile - High
Max B-Frames - 4

1080P 60FPS  Lanczos

Enabled performance mode.


The error that you are receiving can be related to other issues which is why we are asking that if you have a specific issue, that you please create your own post as everyone’s potential resolution can be different.



The TL:DR here is:

1) Please create your own thread for your own issue
2) Have a little patience while this brand new game gets optimized
3) test and compare other games to see if the error occurs
4) try using x264 encoder and see if you get the same issue


I will be closing this thread so that new ones, if needed, can and will be created.  The original issue on this thread was not related to Call of Duty.