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Game Audio Not Working When Headphones Plugged in

  • 30 March 2020
  • 3 replies
  • 849 views

When my headset is plugged in, my game audio does not come through on stream on in stream labs. When i unplug it, it comes through but obviously i don’t have audio in my headset anymore. I’ve looked all over google and support pages and nothing seems to work. I never changed any settings it just started the other day. Any help would be greatly appreciated,

Thanks.

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Best answer by SecSeaBeast 1 June 2020, 04:54

Hey @Luis Armando,

If you are using an Elgato capture card with a PS4, as soon as you plug in your headset to your controller, your HDMI audio gets muted. To get past this, I would suggest investing in an Elgato chat link cable. 
Here is our Elgato setup guide: https://howto.streamlabs.com/streamlabs-obs-19/elgato-capture-card-setup-in-streamlabs-obs-23


If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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Userlevel 5

Hey @SGNxSolo,

Sorry to hear you are having issues here. Could you describe your setup for streaming? Are you using a capture card and a console? If so, are you plugging your headset into your controller or your PC? You may need to adjust your audio output on your console so both headset and speakers are selected. 

Here is the Streamlabs Elgato setup guide. 

If you are not using a console here are a few suggestions:

1. Make sure the audio source is not muted in the mixer on slobs.

 

2. Some audio management software, like Nahimic 2, Sonic studio sound or motherboard audio software like Realtek HD Audio Manager or Sound Blaster Recon are known to cause issues. Try closing that kind of software, and also check Windows task manager if any processes with a similar name are running to be closed. If this doesn't work, try going into your Windows Playback Devices in your Windows Audio Settings, right-click on the sound device you are using and click on Properties, then go to the Advanced Tab and uncheck the box that says "Give exclusive mode applications priority" and that should resolve it.

 

3. Select manually the desktop audio device (audio settings), you use as default device in Windows Sound, not setting it to default. Alternatively, you can set it to disabled and add in the scene you want desktop audio an Audio Output Capture and select the device that is set as default device in Windows Sound.

 

4. Install Windows C++ Redistributable [Link][1]

 

5. As last resort, you can temporarily use an alternative program to capture audio like VoiceMeeter Banana. This program allows you to set it as default device, and then use a virtual audio cable into Streamlabs OBS to capture the desktop audio. You can find various guides on the internet (like this one [Link][2]) or via searching Youtube.

[Link][1]: <https://howto.streamlabs.com/streamlabs-obs-19/microsoft-visual-c-redistributable-2017-1684]
[
2]: http://www.ocgineer.com/audio.html


 

I am having the same problem with my PS4, I am using elgato HD60 s. 

Userlevel 5

Hey @Luis Armando,

If you are using an Elgato capture card with a PS4, as soon as you plug in your headset to your controller, your HDMI audio gets muted. To get past this, I would suggest investing in an Elgato chat link cable. 
Here is our Elgato setup guide: https://howto.streamlabs.com/streamlabs-obs-19/elgato-capture-card-setup-in-streamlabs-obs-23


If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!