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Facebook Alert Box not working during Livestream


Hi! So I've done some checks with my facebook alerts from streamlabs dashboard, everything works perfectly using the Test Alerts for likes/stars/shares/follows with my customized images and sfx, but it seems only the Follow Alert works, as shown on my Recent Events below,

While my friends shares/likes/reacts are not working.

Pleast assist when able. I've tested my Alert Box on both SLOBS and OBS and only Follows work.

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Best answer by ArcRiko 7 April 2019, 16:36

Hi!

My FB page is fb.com/XhierraGaming

As of the moment everything's working at tip-top shape, I guess the only thing I can say now is as a suggestion, add react notifications not limited to liking, like


Thank you for looking into it as well!
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Userlevel 4
Hey there!

I actually was testing out Facebook myself earlier, and I was getting these same issues.

We are looking into it to see what can be done, since right now that is all that is happening :(

If you would like to send me a DM, I can reply once we hear more 🙂
Please, go ahead! I'd appreciate any feedback.

My Discord (if discord is the main contact method) is Arc-Riko#9928
Update:

It worked when a PAGE liked my stream and shared it, so it seems the issue lies within the regular accounts themselves.
Did you ever get a fix on this or is it an ongoing issue? We are having the same issue now
Userlevel 7
Hi there!

Have you gone here yet https://streamlabs.com/dashboard#/alertbox and made sure all the specific alerts you want are ENABLED and not DISABLED? They will work when testing if DISABLED but will not show live.
Userlevel 7
Update:

It worked when a PAGE liked my stream and shared it, so it seems the issue lies within the regular accounts themselves.



Hey again!

Can you provide me with your Facebook page URL? We are going to look into this.
Hi!

My FB page is fb.com/XhierraGaming

As of the moment everything's working at tip-top shape, I guess the only thing I can say now is as a suggestion, add react notifications not limited to liking, like


Thank you for looking into it as well!
Userlevel 7
Hey!

Glad to hear everything is working again!

If you would like, submit your idea here! http://ideas.streamlabs.com/
Hey!

Glad to hear everything is working again!

If you would like, submit your idea here! http://ideas.streamlabs.com/

Hello, my alert list, not worked, you can help-me?
To be clearer, options like "Unlimited Alert moderation delay"
and
"Unlimited Media Sharing Alert moderation delay"
are already disabled, when I perform the tests, for example to follow, is working and everything else, but during the live the actions are showing of 2 days ago, as if it was not updating.

Sorry, I had to use a translator.

OBS: * I made a live today, got 25 new followers and none were updated in the alertbox list*

Userlevel 7
Hey there!

Are you using Facebook? Can you give me the link to your page so I can check it out?
Hey there!

Are you using Facebook? Can you give me the link to your page so I can check it out?

yes, is facebook, https://www.facebook.com/jacktvdte/
Userlevel 7
Hey again!

For your Alerts.. you do not have an image or sound for your follow alert at all. This is why nothing shows up on your Alerts.

Please go here and add an image and/or sound to your follow alert. https://streamlabs.com/dashboard#/alertbox

As for the Recent Events:

If it is not showing in the recent events then the data did not come through. Who was your latest follower?
Hey again!

For your Alerts.. you do not have an image or sound for your follow alert at all. This is why nothing shows up on your Alerts.

Please go here and add an image and/or sound to your follow alert. https://streamlabs.com/dashboard#/alertbox

As for the Recent Events:

If it is not showing in the recent events then the data did not come through. Who was your latest follower?


Here again, as for image and sound, is it mandatory?
because I just left to highlight the name and thank.

In the matter of recent events there are several, these are only the last followers, outside sharing and reactions.

This is the result using the follower test, but it does not happen, I do not know if it is because recent events are not updating

Userlevel 7
Hi again!

Thank you for the info. We are currently looking into your issue. I will get back to you as soon as possible.
Hi again!

Thank you for the info. We are currently looking into your issue. I will get back to you as soon as possible.


Thank you for your attention, I await a return