Solved

Donors getting this error: " There was an error processing this donation"

  • 12 February 2020
  • 4 replies
  • 308 views

Hi Streamlabs OBS team!

 

First of all, just want to say, I LOVE the work ya’ll do and can’t wait to upgrade to premium services soon :).

Now, to the issue at hand. Last night a viewer tried to donate and got an error. They sent me a screenshot. (See below) (Top Right corner) It says: “Something went wrong. Please try again”).

 

I had never received a donation before so perhaps this was always an issue. 

I then tried myself and got error saying: “There was an error processing this donation” (See below):

Saw another post that had a similar issue (https://howto.streamlabs.com/streamlabs-obs-9/not-sure-how-to-fix-this-donation-stuff-2887).

 

Any idea how to resolve? Thought I’d check with Streamlabs before contacting Paypal team :).

 

Continue the amazing work! Looking forward to a response! ^_^

icon

Best answer by SecSeaBeast 31 May 2020, 04:38

Hey all,

For further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

View original

This topic has been closed for comments

4 replies

Userlevel 5

Hey there!

Have them log out / log back in or refresh their pages.
They can also try to:
- Clear their cache / cookies
- Try incognito mode
- Try another browser. 

Ok, will try and let you know if issue is resolved. Thanks for the response!

I have the same problem plz help me 

Userlevel 5

Hey all,

For further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!