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disconnecting and reconnecting issues.

  • 28 February 2020
  • 3 replies
  • 426 views

I’ve been having issues with my stream disconnecting and reconnecting. It did it twice last night when I streamed and I even lowered the bitrate from 3000 to 2500 and even changed my animated themes to non animated and it still disconnected for a few seconds, and my internet is fine as well and I can’t hardwire from the router at the moment. I’ve never had issues up until now. Thoughts? 

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Best answer by SecSeaBeast 1 June 2020, 04:16

Hey all, 

If you are having issues here, please try resetting your stream key and hard reset your modem. Also, please check out this guide linked below for more suggestions. 
https://howto.streamlabs.com/streamlabs-obs-19/can-t-go-live-in-streamlabs-obs-here-s-the-fix-50

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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3 replies

Userlevel 5

Hey there xMissFancyx


Sorry to hear about the connection issues.
When you get disconnected, does any error pop up or are you noticing any red text at the bottom of your client with any indicating error? 

Could you also take these two following tests: ( Cover up any sensitive/personal info and provide screenshots for us, please :) )
https://r1ch.net/projects/twitchtest
https://www.speedtest.net/

There could be a variety of varying factors for the disconnecting. Using wireless could be a potential cause as it’s not a stable and secured connection. 
Once the screenshots are provided, we will have a bit of information to look into. 

Hello
I have 2 way network connection main and backup and the main dropped my stream disconnected and never reconnect .. any thing either the stream is normal not disconnected what is the wrong with stream obs ?!! 
Please help me 

Userlevel 5

Hey all, 

If you are having issues here, please try resetting your stream key and hard reset your modem. Also, please check out this guide linked below for more suggestions. 
https://howto.streamlabs.com/streamlabs-obs-19/can-t-go-live-in-streamlabs-obs-here-s-the-fix-50

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!