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Dashboard doesn't open on streamlabs obs

  • 7 March 2020
  • 3 replies
  • 1171 views

When I click the Dashboard button on my streamlabs obs, a new window opens with my dashboard.
The problem is that when I test the donations or the follows, the notifications and animations can only be seen in this window and not on the live !
How can I open the dashboard directly on my streamlabs obs (v0.20.2) ?

I am french, sorry for the English ^^’

Have a nice day

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Best answer by SecSeaBeast 1 June 2020, 06:00

Hey all, 

If you find your live alerts are not working, please follow this guide: <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in.

Then, make sure unlimited moderation delay is not on in your alert box general settings, disable any random alert variations that may be overriding your intended alert, and disable custom HTML/CSS unless you know how to code. 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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3 replies

Userlevel 7

Hey there @cs_sauvaj 

 

It can’t be opened directly within Streamlabs OBS. However, do you hear your notifications within Streamlabs OBS? 

I have this same problem

Userlevel 5

Hey all, 

If you find your live alerts are not working, please follow this guide: <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in.

Then, make sure unlimited moderation delay is not on in your alert box general settings, disable any random alert variations that may be overriding your intended alert, and disable custom HTML/CSS unless you know how to code. 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!