Solved

Chatbot Prime name only works with Streamlabs open.

  • 3 April 2020
  • 3 replies
  • 35 views

Cloudbot Prime “name” change only works when Streamlabs is running. If its not running you default to the Streamlabs bot.

With Streamlabs not running on my PC I get this.
 

When it is running I get 

Is this expected behavior?

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Best answer by SecSeaBeast 1 June 2020, 01:15

Hey again, 

You can also make this work by having an active alert box in your scene. If you find that the bot name is still Streamlabs, right-click your alert box source, go to properties, click the source tab on the right, then click the button to refresh the cache.

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks! 

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3 replies

Userlevel 5

Hey @Gunslingerx64,

This is the expected behavior. The custom bot name works only when you have an active alert box open in your browser. To open that, go to your alert box settings online <https://streamlabs.com/dashboard#/alertbox>, then hit the launch button <https://prnt.sc/s5ykoj>. 

I hope that helps! 

discord.gg/stream

I am trying to understand why this is the expected behavior and conditions for the bot to work. I don’t want Chrome or the alertbox open as it is a RAM hog.

Userlevel 5

Hey again, 

You can also make this work by having an active alert box in your scene. If you find that the bot name is still Streamlabs, right-click your alert box source, go to properties, click the source tab on the right, then click the button to refresh the cache.

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!