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Cant go Live after chaging pasword on twitch

  • 15 February 2020
  • 4 replies
  • 412 views

i changed my password to a more secure one cause tbh my password was shitty. Now i have a better one but now streamlabs obs wont work. i read some comments about ppl that cannot go live so i first try those steps but none of them worked.
I already had the 2FA, i changed the key, and restarted it, i changed the server to a near city and no Auto, I swaped to another platform and return to twitch… nothing works. Pls help! ;_;

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Best answer by SecSeaBeast 31 May 2020, 21:37

Hey all, 

As Thibaud said, you should refresh your connection with Streamlabs. Follow this guide: <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in.

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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4 replies

I got my own problem recently, and through my search for answers, I learned something that might be of use to you.

 

Try refreshing your account’s connection to Streamlabs. There is a guide here.

Userlevel 6

Hey there @LinFakh Before doing what @IIJJ22GG suggest I would like you to relog into Streamlabs OBS doing the following, logout of Streamlabs OBS and then close it, run Streamlabs OBS as admin and then log back in please.

Let us know if the issue persist and if you are getting any error when trying to go live.

hi, im getting this same issue with fetching channel information i believe my 2fa is at fault because i cant even optimise my slobs program.

Userlevel 5

Hey all, 

As Thibaud said, you should refresh your connection with Streamlabs. Follow this guide: <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in.

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!