Solved

Cannot get facebook account to merge.

  • 4 April 2020
  • 3 replies
  • 87 views

Hi.  I’ve tried different browsers but still no luck.  I can’t multistream with Facebook as an stream destination apparently because SL will not merge to to FB account.  When in the portal, I attempt to merge and the first page shows me an Edit Settings button and a Continue As button.  If I hit continue as, it takes me back to the SL portal and shows the blue merge option button in the Facebook field instead of the Unlink button.  Same result if I nav through the Edit Settings button screen.  Once I make my page selections, it I still arrive back on the portal where it looks not to be merged.  No error messages on the portal but I can’t connect to my FB channel when attempting to stream. 

icon

Best answer by SecSeaBeast 31 May 2020, 06:16

Hey all, 

If you are not able to connect your Facebook or go live properly, please refresh your connection with Streamlabs following this guide: <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in. You will also need to make sure you are streaming to a page you manage and not a personal wall with this method. 


If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!
 

View original

This topic has been closed for comments

3 replies

Userlevel 5

Hey @Paul Veltum,

Sorry to hear you are having issues here. Can you try logging out of Streamlabs.com, Facebook, and all Streamlabs apps, clearing your internet browser cache, then log back into Streamlabs.com with your non-Facebook account and try to merge your Facebook again in your account settings

Let us know if that helps!

This did not work for me

Userlevel 5

Hey all, 

If you are not able to connect your Facebook or go live properly, please refresh your connection with Streamlabs following this guide: <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in. You will also need to make sure you are streaming to a page you manage and not a personal wall with this method. 


If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!