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Can't change default alert theme

  • 7 March 2020
  • 4 replies
  • 485 views

Hi, I've seen many posts where people asks about this problem, but none of them solved mine. I'm trying to use my own animations and alerts as a default, but it's seems impossible to remove the old animation theme I installed a year ago.

I disabled the custom html option (altho it was already disabled), and nothing happened. I saved the changes, I did try closing and opening the aplication, but nothing worked, so I guessed that wasn't the problem.

Then, I tried to delete all the themes and widgets installed in my account. I did this with all of them, I even removed all my scenes. I saved changes, closed and opened again the Streamlabs OBS app, and still the same old theme's animation. I really don't know what to do. 

This app is so frustrating, it doesn't make streaming easier, pretty much the opposite.

 

 

 

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Best answer by SecSeaBeast 1 June 2020, 03:38

Hey all,

If you are having issues editing your alerts in Streamlabs OBS, please try editing them online following the link below. 
https://streamlabs.com/dashboard#/alertbox

 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!


 

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4 replies

By the way, when I try to remove the default animation on the left (the top one, which is the one that came with the theme), this message appears: 

Then, the animation disappear temporarily, but after saving and opening again the same alert box, there it is, again. 

Userlevel 7

Hey there @Revnna 

 

Could you please delete your alert box, completely log out of Streamlabs OBS, then back in and readd the theme.

 

I am unable to replicate this, I see your alert image correctly 

 

Same for me, no answer on the forums has helped yet.

 

 

It doesn’t matter if you can “see it correctly” if it doesn’t actually work on our ends.

Userlevel 5

Hey all,

If you are having issues editing your alerts in Streamlabs OBS, please try editing them online following the link below. 
https://streamlabs.com/dashboard#/alertbox

 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!