Before you ask yes I have both of the checks clicked in the chatbox settings I have tried resetting and logging out of streamlabs OBS, and have remade a new chatbox widget multiple times
Best answer by SecSeaBeast
If you are still having issues, please delete the chatbox widget, clear your internet browser cache, and add the chatbox widget back. If that does not work, please click the refresh chat button in the top right of your side chat dock in Streamlabs OBS.
If you are in need of further assistance, please join us on discord or submit a ticket.