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audio output not picking up adio

  • 11 March 2020
  • 3 replies
  • 210 views

my audio output capture device isnt picking up desktop audio even with the right audio devices 

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Best answer by SecSeaBeast 1 June 2020, 01:21

Hey all, 

I would suggest a few things:

1. Make sure the audio source is not muted in the mixer on slobs.

 

2. Some audio management software, like Nahimic 2, Sonic studio sound or motherboard audio software like Realtek HD Audio Manager or Sound Blaster Recon are known to cause issues. Try closing that kind of software, and also check Windows task manager if any processes with a similar name are running to be closed. If this doesn't work, try going in to your Windows Playback Devices in your Windows Audio Settings, right-click on the sound device you are using and click on Properties, then go to the Advanced Tab and uncheck the box that says "Give exclusive mode applications priority" and that should resolve it.

 

3. Select manually the desktop audio device (audio settings), you use as default device in Windows Sound, not setting it to default. Alternatively, you can set it to disabled and add in the scene you want desktop audio an Audio Output Capture and select the device that is set as default device in Windows Sound.

 

4. Install Windows C++ Redistributable [Link][1]


5. As a last resort, you can temporarily use an alternative program to capture audio like VoiceMeeter Banana. This program allows you to set it as default device, and then use a virtual audio cable into Streamlabs OBS to capture the desktop audio. You can find various guides on the internet (like this one [Link][2]) or via searching Youtube.

[Link][1]: <https://howto.streamlabs.com/streamlabs-obs-19/microsoft-visual-c-redistributable-2017-1684] [2]: http://www.ocgineer.com/audio.html


 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

 

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3 replies

Userlevel 5

Hey there,

What is your audio output capture device and how do you have your audio set up? Can you please provide screenshots of your advanced audio settings by right-clicking the gear to the upper right of your audio mixer and also your Streamlabs OBS settings → audio?

You should be able to capture desktop audio without needing to add a source for it. It should show as the audio device selected in settings → audio → desktop audio device 1. 

same thing for me but to give you more info, everthing was working fin as you can see my old streams then audio and random video started going out without any changes??

Userlevel 5

Hey all, 

I would suggest a few things:

1. Make sure the audio source is not muted in the mixer on slobs.

 

2. Some audio management software, like Nahimic 2, Sonic studio sound or motherboard audio software like Realtek HD Audio Manager or Sound Blaster Recon are known to cause issues. Try closing that kind of software, and also check Windows task manager if any processes with a similar name are running to be closed. If this doesn't work, try going in to your Windows Playback Devices in your Windows Audio Settings, right-click on the sound device you are using and click on Properties, then go to the Advanced Tab and uncheck the box that says "Give exclusive mode applications priority" and that should resolve it.

 

3. Select manually the desktop audio device (audio settings), you use as default device in Windows Sound, not setting it to default. Alternatively, you can set it to disabled and add in the scene you want desktop audio an Audio Output Capture and select the device that is set as default device in Windows Sound.

 

4. Install Windows C++ Redistributable [Link][1]


5. As a last resort, you can temporarily use an alternative program to capture audio like VoiceMeeter Banana. This program allows you to set it as default device, and then use a virtual audio cable into Streamlabs OBS to capture the desktop audio. You can find various guides on the internet (like this one [Link][2]) or via searching Youtube.

[Link][1]: <https://howto.streamlabs.com/streamlabs-obs-19/microsoft-visual-c-redistributable-2017-1684] [2]: http://www.ocgineer.com/audio.html


 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!