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Alertas

  • 11 March 2020
  • 8 replies
  • 165 views

Buenas tardes, tengo un problema con las Alertas, cuando estoy en directo las alarmas no salen en pantalla, pero cuando le doy a probar widgets si me salen, ¿Como podría solucionarlo? 

Gracias de antemano

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Best answer by TheBritishAndy 11 March 2020, 19:05

Hi there @tejerito94!

I went into your account to test your alerts on my end and I noticed that you have three alert variations for your follower alerts, this is why they are not working for you.

I’d suggest to either Disable all the variations that are in your Follower alerts settings, or, click edit & delete them if you do not plan to use them anytime soon.

Also I noticed you have custom coding enabled on your alerts as well, if you do not need custom coding on at all them please disable that for all your alerts too.

Thanks!

 

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8 replies

Userlevel 5

Hi there @tejerito94!

I went into your account to test your alerts on my end and I noticed that you have three alert variations for your follower alerts, this is why they are not working for you.

I’d suggest to either Disable all the variations that are in your Follower alerts settings, or, click edit & delete them if you do not plan to use them anytime soon.

Also I noticed you have custom coding enabled on your alerts as well, if you do not need custom coding on at all them please disable that for all your alerts too.

Thanks!

 

yo hago streams en facebook y tengo un problema cuando capturo la panatalla del juego en el strema no salen las alrtas estas solo funcionan cuando se hace strea con las camaras me pueden ayudar con una solucion soy usuario de iphone

Userlevel 5

Hey all,

If you are having issues with alerts not showing, please try turning custom html/css off, check for random alert variations and disable them, and also make sure you have entry and exit alert animations set. After that, you can try saving and retesting your alerts from your recent events list. 

For further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

 

The same thing happens to me and I don't know what to do, could you watch my channel? 

twitch.tv/buff0n

Userlevel 7

Hey there @tejerito94 

 

I’ve gone ahead and disabled the custom coding for you.

 

Let us know if this works now! 

Buenas tengo un problema con las alertas se me quedan encendidas todo el rato en el directo y no se quitan que puedo hacer para solucionarlo gracias

Where is the custom coding please??

A mi no me funcionan llevo 1 semana probando cosas y sigue sin funcionar