Tutorial

How to fix Capture Source issues on Laptops

  • 29 May 2019
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  • Streamlabs Staff
  • 94 replies
This guide is intended for laptop users that is having issues with capture issues, specifically either game or display capture.


The first step you need to know, in order to follow this guide is to know which (high-performance) GPU manufacturer your laptop uses, this can be either Nvidia or AMD/ATI. If you don't know exactly from which manufacturers the GPU in your laptop is, you can find it the following way;

  1. Open Task Manager (right-click on an empty spot in the task bar)
  2. Navigate to the Performance tab (click on "more details" if needed)
  3. Check all available GPU listed in the left-menu, and you can see which GPU is installed in the top-right once selected.

Capture not working for Nvidia notebook users:

First, try disabling "Force GPU as render device" in Settings > Advanced (Video section) and restart Streamlabs OBS.



If that does not resolve the display capture issue then also do the following:
  1. Close Streamlabs OBS
  2. Right-click the Streamlabs OBS shortcut on your desktop and hover Run with graphics processor ->
  • Game Capture will only work when running with High Performance Nvidia processor
  • Any other method of capture such as Display or Window Capture would need to be ran with Integrated Graphics



Unfortunately, this is a limitation of laptops when trying to use Game Capture and Window/Display Capture because Streamlabs can only be ran by one of the two graphics processors at any given moment on a laptop

If you cannot find the option Run with graphics processor in the context menu then follow the following extra steps:
  1. Open up the Nvidia Control Panel. Normally found by right-clicking on the desktop if added to the context menu. Can be found in the system Control Panel -> Appearance and Personalization.
  2. Select Desktop in the menu bar.
  3. Enable Add "Run with graphics processor" to Context Menu option.
If you receive an error saying you do not have the privilege to select the graphics processor in this menu:



Right click Streamlabs OBS > Properties > in the Shortcut tab or in the Compatability tab > Untick "Always run as admin"


AMD/ATI notebook capture not working:

First, try disabling "Force GPU as render device" in Settings > Advanced (Video section) and restart Streamlabs OBS.



If that does not resolve the display capture issue then also do the following:
  1. Open Windows 10 settings
  2. Select System
  3. Select Graphic settings (found at the bottom of the Display settings page).
  4. This is in the Display settings that should be selected by default.
  5. Select Classic app and browse to the Streamlabs OBS executable.
  6. Default location: C:\Program Files\Streamlabs OBS\ > Streamlabs OBS.exe
  7. Select the newly created Streamlabs OBS and hit options.
  8. Select Power Saving Mode and Save.
If you have issues with any of this or something isn't working as intended, please join our Discord for further support!

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