F.A.Q.

Merch with Streamlabs: pricing, pay-outs, taxes

  • 12 March 2019
  • 5 replies
  • 5070 views

Userlevel 3
For any questions that can't be answered here, please reach out to us directly on discord.gg/stream or via email to [email protected]

For more information about the Merch Store please visit: https://streamlabs.com/obs-widgets/merch

Can I buy my own merch at a discount?
  • Yes! if you are logged into your account and visit your own store (click url in merch dashboard)
  • The prices you will see are automatically discounted to our at-cost price. Ex: Min price is $12 for mug but if the mug is priced at $15 in the store. If you are logged into your account while viewing your store the cup will automatically be discounted so that it is $12, the minimum price for the mug.
  • We have automated BYOM (buy your own merch) prices in your store so there’s no need to toggle on/off.
Is there a profit threshold I need to hit before being paid out?
No, payouts are made on the 15th day of every month for orders fulfilled in the previous month. For example, profits from sales made in the month of May will be paid on the 15th day of June.

How does pricing work and what is the profit share between streamers and Streamlabs?
  • Streamers will have the option to set their price at the suggested minimum amount, the suggested maximum amount, or anything in between. If a streamer decides to set their retail price at the minimum amount they will make no profit. If a streamer sets their price as anything above the suggested minimum amount they will keep 100% of that profit.
  • For example, if the suggested minimum amount for a tee shirt is $15 and you sell it for $15 you will make no profit. If you sell that tee shirt for $25 you will make $10 profit. This does not include Paypal fees, which may be deducted from the profit.

VAT, Customs, and other clearance fees

  • Your customers will be responsible for paying all applicable customs, taxes, clearance, and local government fees on their orders.
  • VAT is charged to all orders fulfilled in Europe, with shipping destinations ending in the EU. VAT is calculated as (product cost + shipping) * Country’s VAT%.
  • Orders going to Australia now have to have a 10% GST (goods and services tax) imposed by the Australian government.

This topic has been closed for comments

5 replies

I am thinking of setting up merch for my channel but have some questions about creation, cost, fees, etc. If I understand correctly, There is no upfront cost to create any merch as it's taken care of BUT there are PayPal fees if a product is sold. What is the fee amount? My concern is if a product is sold that results in no profit, would I actually be losing money through fees instead of making any money?
Userlevel 6
Hello there!

That is correct, it is 100% free to open up a merch store!

The only fees you will incur are a small Paypal fee on orders you make a profit on. This fee comes strictly from Paypal, not Streamlabs. The fee can vary per order, depending on the size of the order, where you live etc.

If you priced your item so that no profit was made, you would not be charged a Paypal fee. Fees are only applied if a profit is made. 🙂

This tutorial will walk you through how to set up your store!

https://support.streamlabs.com/hc/en-us/articles/360007620733-Build-A-Streamlabs-Automated-Merch-Store-In-Under-60-Seconds
Ok cool, thank you very much for the quick response. I appreciate it! I will need to get in touch with PayPal then.
is there somewhere to find what each Item cost? i want to make sure i am pricing out my items to make some profit. for example i dont want to price a shirt out at 20 if it cost 20 to make and i get 0. i was hoping to find a list so i can price out all of my items properly
Userlevel 7
Hey there,

It tells you that information when you create the item. It shows how much it costs and determines the profit based off of what you choose.