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Problema com doação

  • 23 January 2020
  • 9 replies
  • 159 views

Recentemente recebi uma doação de um seguidor no valor de R$ 5,00 e o valor foi creditado no meu paypal, o mesmo também aparece no meu e-mail. Porém não apareceu a notificação na live, sendo que coloquei o valor minimo em R$ 0 e também não aparece no histórico de doações da streamlabs. Como posso resolver?

Print do e-mail da doação recebida.

 

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Best answer by leenicol 24 January 2020, 13:59

 

I'm sorry! I just saw that my domain at STREAMLABS has changed. The donation went to my paypal, but with another domain that is using my paypal. LOL

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9 replies

Userlevel 5

Hi there @leenicol!

Could you let us know what your channels name is, and also what platform you stream to also: Twitch, Mixer, Facebook or YouTube?

Thanks!

Hi!

My channel name is leenicol on Twitch.

Userlevel 5

Hello @leenicol!

It looks like that donation was sent directly through PayPal and not using the Streamlabs.
Make sure that they use the streamlabs link in your panels and any new donations should show up :)

He used the link from streamlabs that I make available on my profile. The donation even appears when I open the link. But it doesn't appear on livestream and streamlabs history.

 

I'm sorry! I just saw that my domain at STREAMLABS has changed. The donation went to my paypal, but with another domain that is using my paypal. LOL

Userlevel 6

Just to confirm, are you no longer needing assistance with this matter?

 

 

Yes. I have already changed the links and it is solved. Sorry for the confusion haha

BOM DIA EU QUERO SABER SE TEM COMO EU RECEBER DOAÇÃO PELO PAYPAL COM  MEU LINK DO STREAMLABS COM UMA PESSOA DE OUTRO PAIS …. TIPO SOU DO BRASIL E TEM UM AMIGO DO EUA Q ESTA QUERENDO FAZER A DOAÇÃO MAIS NÃO ESTA CONSEGUINDO… 

Userlevel 5

Hey all, 

For further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!