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No confirmation email for merch

  • 2 February 2020
  • 5 replies
  • 269 views

I ordered two things from my merch store and have not received a confirmation email on either just transaction emails from paypal.  I have the transaction id for both if needed.  I placed these a couple of hours ago and money was taken out of paypal but have yet received confirmation from you guys.  Please help and contact me at here on my email that is associated with my account.

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Best answer by ghosteez 2 February 2020, 05:56

Hey there @K_Mack81 

 

To best help you with this, I’ll be converting this into a ticket so we can investigate further. Please check your e-mail for further information! 

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5 replies

Userlevel 7

Hey there @K_Mack81 

 

To best help you with this, I’ll be converting this into a ticket so we can investigate further. Please check your e-mail for further information! 

I also need help with this same  exact topic

 

@ghosteez 

I'm having the same issue and cant create a ticket. Paid for merch through paypal and money was taken but no tracking information or confirmation email received.

Hello, I placed an order on 4/13/2020, I did receive an email confirmation but have yet to be provided with shipping info, status etc.

 

@ghosteez

@ghosteez I also am having this issue. Placed an order on 4/13. Have paypal confirmation but no tracking or update on shipping.

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