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Merch Store Purchase Problem

  • 6 February 2020
  • 10 replies
  • 245 views

When trying to purchase an Item from my merch store on my website it will not allow you to click “confirm order”

 

Tried this from my account, other accounts, and no accounts. Same problem. Allows me to add item to cart, put in all info then it will not let you click the “Confirm Order” on bottom after selecting shipping. 

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Best answer by SecSeaBeast 1 June 2020, 02:56

Hey @SweatLoungeGaming,

This issue should now be fixed! 
 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

 

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10 replies

Userlevel 7

Hey there @SweatLoungeGaming 

 

What browser are you experiencing this on? Can you try another or incognito mode? 

I am using google chrome which I have never had issues with before. I have another website where I have no issues purchasing merch from. I did try internet explorer and I am still having the same problem. 

I am able to purchase the merch from the streamlabs dashboard though, no issues there at all. 

I also can not remove items from the cart, cancel the order, increase/decrease quantity of items in the cart. All those buttons are inactive for some reason. 

Userlevel 7

Hey there @SweatLoungeGaming 

 

Can you provide me the link for your merch store? 

https://slgaming.live/merch

 

Userlevel 7

Hey there @SweatLoungeGaming 

 

Definitely seems to be an issue here, I’ll get a report on this to our devs and see if we can resolve the issue. 

Thank you very much. 

I’ve ordered a hoodie from a streamer, but i haven’t gotten a email confirming it but I’ve paid for it & it shows I have on my pay pal

Userlevel 5

Hey @SweatLoungeGaming,

This issue should now be fixed! 
 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!