Tutorial

PayPal Donation Setup on Streamlabs

  • 8 February 2019
  • 19 replies
  • 167604 views

Userlevel 4
  • Administrator
  • 2 replies
Credit card donations require an account verification process, but you can begin accepting donations through PayPal right away.

To add your PayPal account:
  1. Visit your donation settings and click "PayPal."
  2. Enter the email address linked to your PayPal account
  3. Click Submit
After that, your account will display as "connected."




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19 replies

I just got donated $1 on streamlabs through my PayPal but it didn't go through how do I fix that right away how do I fix that is that supposed to happen or what
Userlevel 5
Make sure the PayPal email address is correct as the donation is send directly to that email address and log into PayPal to see if there are any actions you need to do. Streamlabs does not hold any donation money in case something is entered or set correctly.

Also, double check if you actually got a donation on My Donations as some users like to fake a donation message with the /me Twitch chat command.
I did get a donation on streamlabs through streamlabs on my email but it didn't go through I'll just put my PayPal in directly into the message box when I start streaming
Userlevel 5
I did get a donation on streamlabs through streamlabs on my email but it didn't go through I'll just put my PayPal in directly into the message box when I start streaming

If you entered the correct PayPal email address and you did receive an actual donation via your Streamlabs tipping page then check with the donator if the transaction went actually through and he got charged and then check with PayPal with the transaction ID of the charge the donator received after the transaction was successful.
When I go to My Account, I only have a "My Donations" button, and there's no "donation settings" link.

Any help would be greatly appreciated!

P.S., I do have my donation button set up and in my Twitch panels.
Userlevel 7
Hey there!

oii vcs pode me ajuda Estou com problema não consigo vincular minha conta da streamlabs com a conta do PayPal fica dando erro

erro ai :Sorry! You cannot change your paypal email at this moment. Try again later.
Where can i find the transaction ID?
Userlevel 7
oii vcs pode me ajuda Estou com problema não consigo vincular minha conta da streamlabs com a conta do PayPal fica dando erro

erro ai :Sorry! You cannot change your paypal email at this moment. Try again later.



Normally this means you have your paypal email attached to a different account.

Can you please submit a ticket here: https://support.streamlabs.com/hc/en-us/requests/new
Userlevel 7
Where can i find the transaction ID?


Should be somewhere on your Paypal page.
I connected it as it said here and when it shows URL its just this https://streamlabs.com/(nothing here)
and brings to streamlabs site
Userlevel 6
I will look into this for you and get back to you on this matter!
Userlevel 6
This issue has now been resolved for you!
I am getting the same issue. I see that the donations are confirmed in streamlabs and my email is the correct one but I am not getting the donations transferred to my paypal.
Userlevel 7
I am getting the same issue. I see that the donations are confirmed in streamlabs and my email is the correct one but I am not getting the donations transferred to my paypal.


HI there,

Can you PM me your Paypal email and Twitch username (or whatever platform you stream to).
"I am getting the same issue! I see that the donations are confirmed in streamlabs and my email is the correct one but I am not getting the donations transferred to my paypal. "

Im aware this is exact copy+paste, but my issue is exactly the same.

Replying to hopefully get assistance 🙂
Userlevel 3
"I am getting the same issue! I see that the donations are confirmed in streamlabs and my email is the correct one but I am not getting the donations transferred to my paypal. "

Im aware this is exact copy+paste, but my issue is exactly the same.

Replying to hopefully get assistance :)


Hey there! We will assist you with this issue via emails! We created a ticket for you and should have a response from us soon!
I am getting the exact same issue! I see that the donations are confirmed in streamlabs and my email is the correct one but I am not getting the donations transferred to my paypal. Please help me 🙂
Userlevel 5
I am getting the exact same issue! I see that the donations are confirmed in streamlabs and my email is the correct one but I am not getting the donations transferred to my paypal. Please help me :)

Did you enter the correct PayPal email address, the same email address you use to log into PayPal as that is where the donations are sent to connecting the donator to this email, we do not hold or transfer any money. Also, verify with the donator if the payment went through and get the transaction ID and the PayPal email address the money was sent to to verify this. You can contact us further about this via an email ticket.