F.A.Q.

Credit Card Verification for Donations

  • 7 February 2019
  • 45 replies
  • 629976 views

Userlevel 4
  • Administrator
  • 2 replies


Streamlabs takes your security very seriously and makes every effort to protect your account from fraud. For this reason, only verified accounts are eligible to receive donations via credit card and/or UnitPay.

To become verified, accounts must:
  • Have a proven track-record of legitimate use.
  • Demonstrate a consistent pattern of concurrent viewers and followers.
Once you meet these requirements, you will automatically be able to setup credit card and/or UnitPay donations.

If you're a new streamer:
You can try activating credit card and/or UnitPay donations again at a later date. If you have more than one streaming account linked in your account settings, try setting a different account as your primary account if you believe the other account has a higher chance of becoming verified.

If you would like more information about setting up credit card donations click here.

This topic has been closed for comments

45 replies

Userlevel 2
i need help on getting verified
Userlevel 1
NO HELP!!!!!!
Userlevel 7
Hi there!

The above information posted by Eric explains how to become verified. It is done automatically and there is nothing you can do to boost the process other than simply streaming and gaining viewers/followers.
Seems once i got affiliate today i was able to use it.
how to send verification to streamlabs
Userlevel 5
Remember that this is an automated system for both the protection of you (the streamer) and the donators (the viewer). We cannot manually verify your account so please set up a different payment method and try again in a couple of weeks of streaming!


Streamlabs takes your security very seriously and makes every effort to protect your account from fraud. For this reason, only verified accounts are eligible to receive donations via credit card and/or UnitPay.

To become verified, accounts must:
  • Have a proven track-record of legitimate use.
  • Demonstrate a consistent pattern of concurrent viewers and followers.
Once you meet these requirements, you will automatically be able to setup credit card and/or UnitPay donations.

If you're a new streamer:You can try activating credit card and/or UnitPay donations again at a later date. If you have more than one streaming account linked in your account settings, try setting a different account as your primary account if you believe the other account has a higher chance of becoming verified.

If you would like more information about setting up credit card donations click here.

How can I be a verified account ?
Userlevel 5
How can I be a verified account ?

Please read what I posted above your message and the answer is already in the original post.

To become verified, accounts must:
  • Have a proven track-record of legitimate use.
  • Demonstrate a consistent pattern of concurrent viewers and followers.
The specifics are not made public as malicious users could try to bypass this check.
This did not hlp at all i don't have paypal so thanks for nothing!
Userlevel 7

This did not hlp at all i don't have paypal so thanks for nothing!



Hey there!

I am sorry you feel that this did not help but unfortunately that is how account verification works.

It happens with time, consistency, and steady viewers/followers. Just stream and have fun doing it and you will get verified before you know it!
Userlevel 1
You do realize this hurts new streamers right. How someone wants to pay for a donation should not be dictated by stream labs. It is hard enough to get a sub button on Twitch. The ease of credit card use gives the streamer more of a chance to get donations. You take that away and there are so many who will say oh I can't just use my credit card and just not want to bother after that. Please consider taking this restriction off. It is very discouraging.
Userlevel 6
Hey there!

Thank you for your feedback. Please feel free to add this suggestion to our ideas page here: https://ideas.streamlabs.com
Userlevel 7
You do realize this hurts new streamers right. How someone wants to pay for a donation should not be dictated by stream labs. It is hard enough to get a sub button on Twitch. The ease of credit card use gives the streamer more of a chance to get donations. You take that away and there are so many who will say oh I can't just use my credit card and just not want to bother after that. Please consider taking this restriction off. It is very discouraging.


Hey there!

While I understand your frustration there is a lot more that goes on behind the scenes when allowing someone to use the credit card feature. The verification process is for the safety of yourself and everyone else. You can read about the info by clicking on the red image linked above a few times.

There is no way around this at the current time but as suggested, feel free to submit the idea as if it gets enough votes, it may be something we look into changing.
Ciao come posso verificare il mio Account per poi inserire la mia carta prepagata ???
Userlevel 5
Ciao come posso verificare il mio Account per poi inserire la mia carta prepagata ???

To enable credit card donations for your viewers/donators, you need to enter your bank account information which is also used for withdrawing the money. You, yourself as streamer, do not need to have or use a credit card at all to enable this for your viewers, as long as the automatic verification has verified you are a legitimate streamer.
io di fatto lo sono, mi potete mandare il link per procedere a questa cosa perchè non riesco a farlo da solo...
Userlevel 6
Streamlabs takes your security very seriously and makes every effort to protect your account.
For this reason, only verified accounts are eligible to receive donations via credit card and/or unitpay.

To become verified, accounts must have;
  • A proven track-record of legitimate use.
  • Demonstrate a consistent pattern of concurrent viewers and followers.
Once you meet these requirements, you will automatically be able to setup credit card and/or unitpay donations.

If you're a new streamer, we highly recommend that you begin by activating one of the...
Alternative payment accounts to accept donations via that platform and build up your streaming track record.
  • You can try activating credit card and/or unitpay donations again at a later date.
  • If you have more than one streaming account linked in your streamlabs account settings account settings;
  • Try setting a different account as your primary account if you believe the other account has a higher chance of becoming verified.
Io mi trovo vene con questo account perchè dovrei cambiarlo ?
Userlevel 6
My apologies, I am unsure what you mean by this.

If you change your account you will still need to become verified.
Il mio messaggio riferito a quando tu mi hai scritto di creare un secondo account, qunado non serve perché mi trovo bene con questo che ho già adesso.
Userlevel 6
No, you do not need to make a second account to enable credit card donations. You just need to become verified on your current account before you can enable them . 🙂
Userlevel 6
There are no set metrics you need to reach. This is an automated process that we are unable to speed up ourselves.

The system will automatically verify you when you have met the requirements.
Ottimo perfetto, grazie della risposta adosso ho capito tutto, grazie del auito... 😊
Userlevel 3
Hi there!

There is no exact timeline or amount of followers/viewers that are required for your verification to get approved.
Getting verified is an automated process, we cannot manually verify you on our end.
If you're streaming consistently and constantly gaining more viewers/followers, then you should get recognized by our system soon enough :)

Let us know if you have any other questions! 🙂
Ok grazie di cuore 😊