Credit Card Donations Setup

  • 11 March 2019
  • 8 replies

Userlevel 3
Setting up your credit card donations can be tricky and confusing, especially if you don't know what the fields are asking for. This article will walk you through the process of setting up your credit card donations. Your viewers will not be able to donate with a credit card until you have completed the entire process. If you have any questions, you can refer to this article here: https://support.streamlabs.com/hc/en-us/articles/219435648-FAQ-for-Credit-Card-Donations.

Below are the steps for how to set up credit card donations:
  • go to "Donation Settings" and enable credit cards. There, you will see the option to set up your credit card donations. Due to legal restrictions, you have to be at least 18 years old to use this feature.

  • Pick country of residence. This has to be country where your bank is located. Please pick carefully as you won't be able to change your country without resetting the balance. Click here to send us a ticket if you wish to change your country.

  • Enter personal information.
  1. Full Name: Make sure to use your full, legal name as it appears on your official government document.
  2. Birth Date: Please use your real birth date. Your date of birth must match your legal document.
  3. Street Address/City/State & Postal: Please use your current resident address. It must be the same country as your bank's country.
  4. Last 4 of your SSN (US Only): Here, you want to fill in the last four digits of your social security number. You must have an SSN to complete step two. International students can apply for an SSN if they do not have one.
  5. Picture of your ID: make sure the picture meets the following requirements: (a) Must be a government issued ID (no school ID or medical cards), (b) If your ID is double sided, make sure to capture both sides of the ID and merge them into one file, (c) The file must be .jpeg or .png, (d) Make sure the picture is very clear and legible as the verification system is sensitive. If it is still rejected, try taking the picture at a different angle.

Note: before you continue, you need to wait for your identify to be verified. This process will take no longer than 24 hours. If you continue to step 3 before the verification is accepted, you will see an error message in step 3 that says "All Fields Required".

  • Set up your bank information
Note: make sure that your step 2 went through. For the United States, if your SSN verification didn't go through, you will need to upload a picture of your government issued ID.

  1. Bank holder Name: The name of the bank account holder. For example, if Kevin is the owner of the bank account, you would put Kevin in the field.
  2. Bank Holder Type: You can either pick business or personal based on your preference.
  3. Bank Country: Where your bank account was created.
  4. Bank Account Currency: The currency that your bank uses. It should be the currency of your bank country.
  5. Account Number: Can be found on your bank statement. If you are not sure, click here for guidance.
  6. Routing Number: Can be found on your bank statement sometimes. If not, contact your bank for further assistance. If you are unsure of the format, click here for assistance

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8 replies

ok i know what to do thanks
It dosent work, Mine dosent look like yours. And i know my info is correct. i get the error msg and stage 3 after i put in bank info :S
What option should i takie if cant find Poland there?
Userlevel 6
Hey @Blueballsftw and @BunnyKicacz !

I will be moving these conversations to our ticketing center so we can chat about this in private.

Please respond to the email you receive.
So this will be impossible for me to reach as i am a smaller channel and cant even get 4 consistent viewers yet when i suddenly do have 6 or so people show up some say that they want to donate but there isnt a option to because the streamer has to be verified, I dont see the point in this as if something happens they should have it delt with by their bank. This hurts smaller streamers who have people who are willing to donate to help them but cant donate due to useless safety measures.
Userlevel 7
Hey there!

Small streamers get verified for credit card donations all the time. It's just a matter of streaming consistency and viewership.

That is a regulation set for your safety as well as our own.

I apologize for any inconvenience.
Hey there!

Small streamers get verified for credit card donations all the time. It's just a matter of streaming consistency and viewership.

That is a regulation set for your safety as well as our own.

I apologize for any inconvenience.

If small streamers get verified for credit card donations all the time, How small are you talking? also my schedule doesnt allow for consistent streams. (Im also streaming right now)
Userlevel 7
Hey again!

Unfortunately what information is provided here, plus what I have already said, is really all I can say about it.

We understand that some people cannot stream all the time, but the metric is achievable. Just keep going!