Sticky Tutorial

Alerts/Widgets Broken or not working- how to fix

  • 11 March 2019
  • 44 replies
  • 270652 views


Show first post
This topic has been closed for comments

44 replies

Userlevel 7
Hi, i'am having the same problem, but for me, I tried to change it on the webpage and it worked, but the next day it reset back to the other settings.


Hey there!

Please go here https://streamlabs.com/dashboard#/widgetthemes and verify that you have the correct widget theme assigned to your scene collection on the right.
Userlevel 7
Yes i do, but the alert box just goes back to the old settings i had, every next day.


Hey again!

Can you try changing the widget theme on the scene collection to something else, change it back and then make sure click SAVE.
Userlevel 7
Hey there!

We may need to look into your account settings then.

Could you please provide me with the link to your main streamer page? Twitch/YT/Mixer whatever it is.

Thanks!
Userlevel 7
Hey there!

After accessing your account I see that you have 3 widget themes with the same exact name.

My question would be how do you know which one you have assigned to Scenes?

I suggest deleting the widget themes that you do not want to use by mousing over them and clicking delete.

I would also suggest renaming your widget theme you want to keep so you can see the difference.
Userlevel 7
Hey!

Please try what I suggested because we looked into them and they did not have the same settings.

Sometimes it is best to start fresh.

Delete the other themes so you only have Default and the one you want.

Then in the drop down choose the only available option and save.

Should no longer be an issue.
Userlevel 7
Hey ThatBoiRoi,

If you are having an issue with your Donation goal more than likely it is the known issue bug we are currently experiencing.

If you want to start/create a goal, please do it from the website, not from within Streamlabs OBS.

https://streamlabs.com/dashboard#/widgets

Once you are finished via the website you can then add it to your Streamlabs OBS. Sorry about that!
Gamut is me, yes. I've tried everything in that guide multiple times - the only thing that fixes it is unlinking and relinking and that only seems to fix it for a stream or two at a time.
Hello, I have a message saying "Saved failed, something went wrong" everytime I want to make changes to the alerts and doesn't save anything. What can I do?
Hi, i'am having the same problem, but for me, I tried to change it on the webpage and it worked, but the next day it reset back to the other settings.
Yes i do, but the alert box just goes back to the old settings i had, every next day.
I am trying to say this, every time i changed the alert settings, they revert back the next day.
I tried that as well, it still doesn't work.
https://www.twitch.tv/puruke
I mean, all 3 of them had the same alert settings, so I don't understand how can a event box theme ruin the alert settings on https://streamlabs.com/dashboard#/alertbox
Hey there!

After accessing your account I see that you have 3 widget themes with the same exact name.

My question would be how do you know which one you have assigned to Scenes?

I suggest deleting the widget themes that you do not want to use by mousing over them and clicking delete.

I would also suggest renaming your widget theme you want to keep so you can see the difference.

Can you check into mine also? I cant get my dono goal to work either! thanks its twitch.com/thatboiroi
Hi!

I am, and have been, struggling with creating a donation goal for a while know. It is absolutely doing my head in. I read above now that it is a known issue? Is it the same I am having: That I can add the widget and have it set up to my specs, but it wont allow me to press "Start Goal"? Also, when I try using the Tiltify Donation Goal with window capture, all I get is a white window, which obvs isn't much use.
Do you know if and when you will have it resolved?

Thank you,

Ellie
Hello!

I'm having a problem with the donation media share widget. I see the alert and everything, when i go to recent events i see that there is music playing, but there's no sound. So i have to skip the song manually every single time and then replay the same song from previous songs and then it will play. Is there anything i can do to make it play automatically?

Best wishes, Zoodyy.
So I've been searching everywhere for a solution, I've tried just about everything from restarting the app, to logging out and back in. Deleting the app, waiting 5minutes, logging out and back in, restarting the app and all to the same problem. Unlinking, and relinking my account, to using the browser source. The sound for my notifications goes off, and can be heard on stream but the actual alert's don't pop up. When I manually log into the browser streamlabs, and have the test browser up(with the green screen), it actually shows up, but doesnt on the stream, but when testing through the app the box just appears black. When trying to run both tests (1 browser 1 app) the browser runs the animations+test fine, but still the app's box shows up black. I'm really unsure as what to do, I've missed 2 donations and my first sub due to this. Please help!
@thc_owl I would try these solutions. If it is all of them I would also try disabling browser hardware acceleration (you can do this in OBS Studio as well as in Streamlabs OBS, whichever program you are using)
I have disabled that as well, still no luck.