Sticky Tutorial

Alerts/Widgets Broken or not working- how to fix

  • 11 March 2019
  • 44 replies
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44 replies

Hi!

I am, and have been, struggling with creating a donation goal for a while know. It is absolutely doing my head in. I read above now that it is a known issue? Is it the same I am having: That I can add the widget and have it set up to my specs, but it wont allow me to press "Start Goal"? Also, when I try using the Tiltify Donation Goal with window capture, all I get is a white window, which obvs isn't much use.
Do you know if and when you will have it resolved?

Thank you,

Ellie
Hello!

I'm having a problem with the donation media share widget. I see the alert and everything, when i go to recent events i see that there is music playing, but there's no sound. So i have to skip the song manually every single time and then replay the same song from previous songs and then it will play. Is there anything i can do to make it play automatically?

Best wishes, Zoodyy.
Userlevel 5
Hello!

I'm having a problem with the donation media share widget. I see the alert and everything, when i go to recent events i see that there is music playing, but there's no sound. So i have to skip the song manually every single time and then replay the same song from previous songs and then it will play. Is there anything i can do to make it play automatically?

Best wishes, Zoodyy.


Make sure you have added the Media Share widget to your scenes in your streaming software as audio will play via the widget/browser source. You can also manage auto-play and other moderation settings via the ⚙ settings icon in the Media Share tab found in Recent Events.
So I've been searching everywhere for a solution, I've tried just about everything from restarting the app, to logging out and back in. Deleting the app, waiting 5minutes, logging out and back in, restarting the app and all to the same problem. Unlinking, and relinking my account, to using the browser source. The sound for my notifications goes off, and can be heard on stream but the actual alert's don't pop up. When I manually log into the browser streamlabs, and have the test browser up(with the green screen), it actually shows up, but doesnt on the stream, but when testing through the app the box just appears black. When trying to run both tests (1 browser 1 app) the browser runs the animations+test fine, but still the app's box shows up black. I'm really unsure as what to do, I've missed 2 donations and my first sub due to this. Please help!
Userlevel 3
@thc_owl I would try these solutions. If it is all of them I would also try disabling browser hardware acceleration (you can do this in OBS Studio as well as in Streamlabs OBS, whichever program you are using)
@thc_owl I would try these solutions. If it is all of them I would also try disabling browser hardware acceleration (you can do this in OBS Studio as well as in Streamlabs OBS, whichever program you are using)
I have disabled that as well, still no luck.
Userlevel 3
@thc_owl and you tried everything in the original post? If so you may want to hop into the discord so we can help further and look up stuff for you 🙂
code:
Hi, I have a problem, after each broadcast my alerts boxes get reset. This means that all my template returns with the zombie running when it receives a donation or other chause. Someone can help me.
Userlevel 7
code:
Hi, I have a problem, after each broadcast my alerts boxes get reset. This means that all my template returns with the zombie running when it receives a donation or other chause. Someone can help me.




Hi Vorlgg!

Please make sure you have the correct widget theme selected and saved to your scene collection by going here: https://streamlabs.com/dashboard/widgetthemes

Also, you can make and save your changes to your donation alerts via here: https://streamlabs.com/dashboard/alertbox

If you are still running into the same issue please join our Discord: http://discord.gg/stream so we can provide direct 1 on 1 support. Thanks!
If you are able to get in touch with the devs from streamlabs tell them that I went through everything on this list https://support.streamlabs.com/hc/en-us/articles/115000090014-Fix-broken-alerts they will probably want to check again though.

My twitch name is el_chatoo

Ive tried everything on this thread to fix the problem. Alerts arent showing at all. Can someone please take a look at it for me?

Very Respectfully
I reinstall, logout, reconect, conexions and Dont work......Some idea?
Userlevel 3
@JonayKB I would try the suggestions here in this guide. If they still aren't working please let us know!
Userlevel 3
@el_chatoo are you still having this issue? Everything seems to be working on my end.
I have a problem, the Sound and the Following message is appearing, but the the Picture i also added to it isn't showing. could somebody help me?
Userlevel 6
Hey @Fabian Wright , if you are using Streamlabs OBS i would suggest to go top right to the Settings -> Advanced - and scroll to the bottom and DISABLE
code:
Enable Browser Source Hardware Acceleration
(requires a restart) and restart Streamlabs OBS.
SOLVED FOR ME

After trying literally everything possible I had 1 theory: The internet provider, for some reason was blocking alerts to come through.
- So I unplugged the Ethernet cable and connected the wifi usb adaptor.
- Instead of connecting to the house internet, I connected it to my girlfriend's phone 3G. Then I launched StreamlabsOBS, tested alerts: IT WORKED
- Then I removed the wifi usb adapter and plugged the Ethernet cable back, closed StreamlabsOBS and reopened it, tested alerts: Still worked.

Short version: When nothing works and you have no more options, try to test alerts with another internet connection, if it goes through, you should be able to go back to your usual connexion and enjoy your passion that is streaming!

I hope it will help others.

Flies away
I only get alert sound when im testing the widgets... can you check my account? https://www.twitch.tv/lildickylight
Userlevel 7
I only get alert sound when im testing the widgets... can you check my account? https://www.twitch.tv/lildickylight


Hey there!

I took a look and you had a few blank alert variations on your alerts. I went ahead and turned them off. You should be good now!

I only get alert sound when im testing the widgets... can you check my account? https://www.twitch.tv/lildickylight
Hey there!

I took a look and you had a few blank alert variations on your alerts. I went ahead and turned them off. You should be good now!

Thanks Man, it worked!!!