Solved

Widgets not updating

  • 9 October 2019
  • 9 replies
  • 263 views

Userlevel 2
When I am streaming and someone subs, the widgets don't update live. How can i fix this?
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Best answer by Thibaud 12 October 2019, 01:11

Hey ]@Dumb and Dumber Gameing this is most likely due to an issue on Youtube side where they do not let Streamlabs know when someone subscribe to you, we are hoping this will be fixed soon. 🙂
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9 replies

Userlevel 5
Hey @Dumb and Dumber Gameing!

Which widgets are you referring to, is this your stream labels you are referring to?
Userlevel 2
@TheBritishAndy I am referring to the stream boss, events, and the subscriber goal.
Userlevel 5
Have you tried refreshing your cache on all your widgets to see if that helps with getting them updated?
Userlevel 2
@TheBritishAndy I did that but it still won't update
Userlevel 6
Hey ]@Dumb and Dumber Gameing this is most likely due to an issue on Youtube side where they do not let Streamlabs know when someone subscribe to you, we are hoping this will be fixed soon. 🙂

i had the same problem with youtube when i had one subscribe and the bar didnt move, however, im now streaming on facebook. and i want to put the follower goal on my stream, i can put it on fine however, i had 39 follows when i put it on. i had a few people follow me on one stream and the bar should of went up to 42 but it stayed at 39, i think the update on the goal is broken. ive been told that you got to keep the streamlabs site up to keep resetting it all the time, but you shouldn’t have to keep doing that, the widgets should be able to update themselves with you going onto the streamlabs website all the time. and refreshing the cache does help either. does anyone have any answers for this.

im having the same problem, with twitch, it show my sub on twitch analytics, but streamlabs, wont show it neither in dashboard recent events, neither mini feed, i tried, relloging, but no success either, i send a ticket, and im waiting for a response.

I’m also, having this issue, but I cant even seem to post a topic on this site due to the subject line not dropping down to let me choose one...so I’m slowly losing faith in their software in general….

I have the same problem with facebook, my last update are from 2 months ago and yesterday i did stream 

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