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Trouble donating

  • 3 March 2020
  • 9 replies
  • 69 views

I’m trying to donate to the Twitch channel, Hyper RPG, but each time I log in, it sends me to my dashboard and not back to Hyper RPG’s donations page. I’ve done everything, from clearing cookies to re-linking my PayPal, but it wouldn’t keep me log in to donate to Hyper RPG. And I learned from Hyper RPG’s chat that I’m not the only one this is happening to.

 

Please help! Thank you!

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Best answer by Nevermind 17 March 2020, 23:22

Alrighty! 
Clicked and tried from Chrome over on my end.

Could you try the following:
> Clearing your browsers cache/cookies
> Incognito mode
> Log out / Log In

If trouble continues to occur, please let us know. :)

Also, no worries about the delay! Thank you for getting back to us and glad to hear that other browsers work!

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9 replies

Userlevel 7

Hey there @GraphiteHelix 

 

Thanks for that information. Can you let me know what browser you used when trying this, and if you tried to donate from any others? 

I’m using Google Chrome. And I haven’t tried donating to others. All the other channels I watch are either not affiliated/partnered, or don’t have a streamlabs option for donating. So it’s just Hyper RPG for now.

Userlevel 5

Not a problem!

Try FireFox or another browser or try incognito mode and see if it continues to produce the same result.
Also, if you have a link to their tip page, could you please provide us that to look into?

@Nevermind

Sorry for the delay, I completely forgot to check this page.

 

It works well on Firefox, so it seems like it’s a Chrome thing, since it’s still acting up on Chrome.

 

https://hyperrpg.live/tip

That’s the link to their tip page.

 

I hope you could figure out what’s going on with Chrome. I don’t want to have to open Firefox just to tip...lol

Userlevel 5

Alrighty! 
Clicked and tried from Chrome over on my end.

Could you try the following:
> Clearing your browsers cache/cookies
> Incognito mode
> Log out / Log In

If trouble continues to occur, please let us know. :)

Also, no worries about the delay! Thank you for getting back to us and glad to hear that other browsers work!

Tried doing all that during their last stream and right now, and I’m still getting my own dashboard, even in incognito mode. Ended up tipping using FIrefox today.

Userlevel 5

Hi there @GraphiteHelix!

If you completely logout of Streamlabs and then click on Hyper RPG’s tip page, are you then able to get on their tip page or does it tell you login with Streamlabs right away?

If you get sent straight to login then do let us know and we’ll pass this over to our site team for them to investigate.

Thanks!

I still get sent to my dashboard after logging out. I even cleared my cache again to try it out. This is only still happening on Chrome. I’ve been able to tip on Firefox.

 

Thanks!

Userlevel 5

Hey all,

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!