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payment issue and refund

  • 20 January 2020
  • 30 replies
  • 399 views

Today I had a message today saying I payed $5.99 for streamlab or something. I haven’t made any donation today nor made a subscription if you can please refund me. 

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Best answer by LovelyShimi 20 January 2020, 19:44

Hi there!

 

I went ahead and submitted a ticket regarding this issue on your behalf.

Please monitor your email and spam folder accordingly for a response from one of our staff members.

 

Thank you!

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30 replies

Userlevel 4

Hi there!

 

I went ahead and submitted a ticket regarding this issue on your behalf.

Please monitor your email and spam folder accordingly for a response from one of our staff members.

 

Thank you!

I had never signed up for stream labs to take payments out of my account, it just automatically did so and just recently realised I’ve lost over $60 in payments when I never wanted to sign up. I’ve tried logging in etc to get out of this but it won’t stop taking payments and need help to provoke this and get my money back. Thanks - Dylan 

i have been having the same problem for a few months… can someone help me please?

Hello,

 

I am being charged for a subscription I don’t have. I would like a refund.

 

Thanks.

Hi i can’t find the end subscription for my prime account please if you can cancel and let me know i would appreciate thanks 

Userlevel 1

Dear SLOBS Team, how I’m supposed to create a new topic when your system doesn’t work?

It just shows nothing to me.

 

Cancel my streamlabs, wtf i never signed up for it and yall didnt have options to do that on your website. money is tight and i been trying to cancel it.

Hello,

 

I am being charged for a subscription I don’t have. I would like a refund.

 

Thanks.

Hello!

Last july, 21st I was charged $5.99 by Paypal *Streamlabsp. I looked everywhere and I’m pretty sure this charge is wrong. I don’t have any subscription and did not donate to anyone. Therefore I’d like to request a refund.

Best regards

On June 19th, I donated to a streamer $15 and was also apparently charged an additional $5.99 without my knowledge. And on July 18th was charged again for $5.99.

I’ve tried to look all over streamlabs to see if I’m subscribed to anything but can’t find it. And I’ve tried to disconnect my paypal account from streamlabs as well but I can’t find access to it. Streamlabs should never have kept that info, especially since there are no simple buttons to click to stop this bogus “subscription” and it was all done WITHOUT MY CONSENT.

Please refund me the $11.98 you took from me and fix whatever bug that keeps causing this for people. I’ve seen questions about this on the forum since 1 year ago. This shouldn't still be happening. It feels like a scam.

You won’t let me put this in a new topic like @RuDevPlaysGames said, I can’t choose a subject. So I gotta post it here.

 

Acting like Trump where if we stop the testing then that means you can’t be positive for Covid. You think if we can’t file a complaint about it, it means there’s no problem and you don’t have to give back our money.

Hi there!

 

I went ahead and submitted a ticket regarding this issue on your behalf.

Please monitor your email and spam folder accordingly for a response from one of our staff members.

 

Thank you!

 

 

 

Hello, I bought PRIME from streamlabs  you for 1 MONTH AND I bought it
when I bought the product after 3 hours of buying PRIME I was charged
an invoice for $ 149 I would like to get back $ 130 to my account
because I want PRIME EVERY MONTH!


I  can send invoice from streamlabs I would like to point out that I
HAVE CHOSEN THE OPTIONS $ 19 a month not for the whole year!

I would like to add that after 3 hours of streaming, I only noticed
how much money was drawn from my account and I only wanted for 1
month! not all year round !!

 


Regards Robert

 

 I donated to a streamer $3,5 and you charged me an additional $5.99  without my consent by Paypal.
What is this?  it looks like a scam.

I am facing the same issue as the others, an unwanted 5.99 charge and no way to cancel the subscription, when i tried to make a post about it it wont allow me to and says i havent selected a subject.

In the same boat as you all. It seems to a bit a bit of a scam that we are charged without signing up for anything. Please fix this.

I Was charged 5.99USD today, but i didn’t ask for any subscription, i want refund!

I Was charged 5.99USD today, but i didn’t ask for any subscription, i want refund!

I can’t open a request, your system allways ask for a Subject that i can’t choose or write...

 Same issue. I need to update card information. But “SUBJECT” area wont comply, its stuck or something. I have $48 and some change stuck in online limbo because I cant update my credit card/bank information. I can’t file a ticket because your system is acting wonky. I don’t know about being charged for anything. Which I completely OPT out of. I just would like my donation funds please. Thank you.

Same boat as me - Going to request Paypal take over because a sub system you can’t turn off is a joke

Hello, I bought PRIME from streamlabs  you for 1 MONTH AND I bought it
when I bought the product after 3 hours of buying PRIME I was charged
an invoice for $ 149 I would like to get back $ 130 to my account
because I want PRIME EVERY MONTH!
 

Of course as with the others above I can’t open a ticket because your subject line is broken.

Seriously what the fuck is this? how are you charging me when i never made the account? and when i did there is nothing tied to the charges on my account. I tipped one stream and now im charged for the past 3 months

I have the same issue and I don’t know how to fix it 

I have exactly the same problem.

What is this scam?

I have the same problem and I would like to get my money back and payment canceled. The only time I have ever put my card info into stream labs is to donate to streamers on twitch.tv and I just noticed that I have been getting charged $5.99 a month without ever committing to a subscription. Is there any way I can resolve this issue?? Please I need help I need the money.

I want to cancel my Stream Labs PRO subscription, but i can’t find any button or whathever to do so…. I've been charged for a few months now and I just can't cancel it. I had no idea this was being charge till i checked my bank account. is there anyway i can get my money back? 

 

And you guys really need to add a tab where we can cancel this OURSELF instead of having to create a topic just so you can open up a ticket.

 

Thank you.

 

oh and by the way. we cant even make a topic or open up a ticket for this issue. you guys really need to get it together!!

such a backwards system, i need you to cancel my subscription ASAP!

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