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Installation interrompue

  • 25 March 2020
  • 3 replies
  • 651 views

[English,Google Translate] Hello, I had uninstalled Streamlabs but I tried to reinstall it but it remains blocked in the installation, would you have an idea of ​​my problem? Knowing that I have already tried to change my hard drive and start downloading as an administrator?

 

 

[French]

Bonjour,

j’avais désinstaller Streamlabs mais j’ai réessayer de le réinstaller mais il reste bloquer dans l’installation, auriez-vous une idée de mon problème ?

Sachant que j’ai déjà essayer de changer de disque dur et de lancer le téléchargement en administrateur ?

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Best answer by SecSeaBeast 1 June 2020, 03:45

Hey all, 

If you are having this issue, please reach out to a staff member directly through tickets or in Discord if they are available. 

 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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3 replies

Userlevel 5

Hey there, We're sorry to hear you're having issues with Streamlabs OBS!

Could you double check where you are trying to install it on your pc and see if you have a Streamlabs OBS folder there?

- if you do can you screenshot the content of this folder please?

Did you try to uninstall Streamlabs OBS ?
If yes -> Do you remember how you uninstalled Streamlabs OBS ?
Was it through:
- standard windows uninstall
- running Uninstall Streamlabs OBS.exe
- deleting files 

Do you remember what version of Streamlabs OBS you had installed before trying to uninstall and re-install ?

If you could answer these questions it would be greatly appreciated.

Thanks1

Hi I have the same problem

 deleting files

sorry I dont remember the version I instaled

 

Userlevel 5

Hey all, 

If you are having this issue, please reach out to a staff member directly through tickets or in Discord if they are available. 

 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!