Solved

Incompatibility of points

  • 22 March 2020
  • 3 replies
  • 36 views

 

Hello!

 

 

I installed the Streamlabs Extension on my profile to use the points defined in the Streamlab Loyalty System (not Cloudbot), but when activating the extension I noticed that it does not use the Streamlabs points. I reset the Streamlabs points, but the points on the extension did not disappear. I urgently need a solution, as my followers are failing to use the rewards.

Sorry for my english (work in process).

Thanks for help!

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Best answer by SecSeaBeast 5 June 2020, 03:05

Hey there, 

Could you please try deleting the Twitch extension and adding it back to Twitch if this is the case? I hope that helps!

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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3 replies

Userlevel 7

Hey there @WilycapGT 

 

The extension is required for our old loyalty and should be synced, if you’re using Chatbot loyalty they are not synced by default, and cloudbot is a completely separate system, can you clarify your exact setup a bit? 

Hey there @WilycapGT 

 

The extension is required for our old loyalty and should be synced, if you’re using Chatbot loyalty they are not synced by default, and cloudbot is a completely separate system, can you clarify your exact setup a bit? 


This is the situation: The extension points are not synchronized with the others.

 

Userlevel 5

Hey there, 

Could you please try deleting the Twitch extension and adding it back to Twitch if this is the case? I hope that helps!

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!