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Gifted sub variation: community sub not working

  • 26 March 2020
  • 6 replies
  • 883 views

Hello,

I have a sub alert variation for a gifted sub. I’ve received that if someone gifts a community sub (different from gifting a sub to a specific name), the alert doesn’t go through. I’ve disabled the alert for now in an attempt to have at least some kind of alert when there is a community gifted sub, but it would be really great if I could get some help on this. 
 

Thank you!

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Best answer by SecSeaBeast 23 May 2020, 02:36

Sorry to hear you are still having issues. Some updates have happened in regard to this very recently.Perhaps try deleting and adding back your variation for bot the “exactly 1” style and “the gifted at least 1” style. 

For further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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6 replies

Userlevel 5

Hi there @thechellycat!

For this specific alert variation that you have it should always go off when a viewers gifts a sub, either manually to another viewer or just randomly.

Could you try deleting the variation altogether and then re-adding it completely to see if that can help in any way for you please?

We do also have a broken alert guide which can help with providing you some solutions, please do give this a read to see if it can help also: https://howto.streamlabs.com/streamlabs-in-general-21/alerts-widgets-broken-or-not-working-how-to-fix-47

Thanks!

Okay I’ll try reloading, thanks Andy!

i’m having this exact same issue.  community sub alerts are not working but gifted to specific user does

im Having same issue for past 2 weeks if you log out of stream labs and log back in then its shows all the names separately and you have to replay them but thats kinda  a pain to do

Still having this problem

Userlevel 5

Sorry to hear you are still having issues. Some updates have happened in regard to this very recently.Perhaps try deleting and adding back your variation for bot the “exactly 1” style and “the gifted at least 1” style. 

For further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!