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Donation Name

  • 3 April 2020
  • 3 replies
  • 606 views

Every time I try to donate instead of my Twitch name it uses my actual first name. Now normally I just try and edit it but now it won’t let me. How do I fix this issue? I’ve already tried to use https://streamlabs.com/editor but it doesn’t work as it just hangs up and doesn’t load in. I’ve waited literally 5 minutes, then I reloaded the page, tried to wait again but it still hangs up. Can you check to see if the editor actually is working? Also is there another way to change this so it reflects my Twitch account with actual steps on how to do it?

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Best answer by SecSeaBeast 27 April 2020, 02:53

Hey  @Agent G,

How are you logging into Streamlabs and what is the streaming platform you are logging in with? I would suggest not logging in with Facebook, and log in with Twitch, Mixer, or YouTube to avoid this. Since you are trying to edit your site, it sounds like you are a prime subscriber. If this is the case, could you go to donation settings here https://streamlabs.com/dashboard#/settings/donation-settings and share your donation URL so we can look into your account? Also, could you take a screenshot of where you are seeing your name and how you are trying to edit it?

Thanks!

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Userlevel 5

Hey  @Agent G,

How are you logging into Streamlabs and what is the streaming platform you are logging in with? I would suggest not logging in with Facebook, and log in with Twitch, Mixer, or YouTube to avoid this. Since you are trying to edit your site, it sounds like you are a prime subscriber. If this is the case, could you go to donation settings here https://streamlabs.com/dashboard#/settings/donation-settings and share your donation URL so we can look into your account? Also, could you take a screenshot of where you are seeing your name and how you are trying to edit it?

Thanks!

i have problem is that when somebody wants to donate the place where they type their name is locked my name is written there as agaash2007 and it is saying agaash2007 wants your username to be agaash2007, and when i go to the editor to change the username it  is saying invalid username. how do i make it so that in your name when someone is donating they can type their name.

Userlevel 5

Hey @agaash2007,

If you are viewing your donation page while logged in. it will show the username of which you are logged in with. This particular feature cannot be edited at this time. 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!