Every time I try to donate instead of my Twitch name it uses my actual first name. Now normally I just try and edit it but now it won’t let me. How do I fix this issue? I’ve already tried to use https://streamlabs.com/editor but it doesn’t work as it just hangs up and doesn’t load in. I’ve waited literally 5 minutes, then I reloaded the page, tried to wait again but it still hangs up. Can you check to see if the editor actually is working? Also is there another way to change this so it reflects my Twitch account with actual steps on how to do it?
Best answer by SecSeaBeast
How are you logging into Streamlabs and what is the streaming platform you are logging in with? I would suggest not logging in with Facebook, and log in with Twitch, Mixer, or YouTube to avoid this. Since you are trying to edit your site, it sounds like you are a prime subscriber. If this is the case, could you go to donation settings here https://streamlabs.com/dashboard#/settings/donation-settings and share your donation URL so we can look into your account? Also, could you take a screenshot of where you are seeing your name and how you are trying to edit it?