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connection keeps being rejected

  • 22 February 2020
  • 3 replies
  • 413 views

Stream won’t connect 

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Best answer by SecSeaBeast 1 June 2020, 04:22

Hey all, 

If you are having issues on a PC, please follow this guide <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in. Also, check out this guide: https://howto.streamlabs.com/streamlabs-obs-19/can-t-go-live-in-streamlabs-obs-here-s-the-fix-50

If you are having this issue on mobile, please follow the first suggestion above, then reinstall the Streamlabs app and restart your phone. 


If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks! 

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3 replies

Userlevel 7

Hey there @InfernalCave225 

 

Where are you seeing this issue? Which platform? What does the error say specifically? 

im having the same issue on mobile IOS streamlabs when trying to stream ON DLive

 

Userlevel 5

Hey all, 

If you are having issues on a PC, please follow this guide <https://howto.streamlabs.com/streamlabs-in-general-21/how-to-disconnect-your-streamlabs-account-from-twitch-facebook-youtube-mixer-53> , then log out of your streaming platform, Streamlabs.com, and all Streamlabs apps, then log back in. Also, check out this guide: https://howto.streamlabs.com/streamlabs-obs-19/can-t-go-live-in-streamlabs-obs-here-s-the-fix-50

If you are having this issue on mobile, please follow the first suggestion above, then reinstall the Streamlabs app and restart your phone. 


If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!