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Cancel, please

  • 19 February 2020
  • 32 replies
  • 762 views

Please cancel my StreamLabs Pro subscription.

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Best answer by ghosteez 19 February 2020, 11:39

Hey there.

 

I’d be happy to get this sorted for you! To best do so, I’ll be converting this into a ticket. Please check your e-mail for further information. 

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32 replies

Userlevel 7

Hey there.

 

I’d be happy to get this sorted for you! To best do so, I’ll be converting this into a ticket. Please check your e-mail for further information. 

Hello,

 

I want to unsubscribe for streamlabs pro but I can’t find where. Can you help me ?

 

Thank you,

Cancel my Streamlabs subscription! I don’t remember registering and the site doesn’t have clear directions or steps how to cancel it.    Please cancel my subscription and send me a confirmation over email. 

Is anybody else having this issue. I accidentally signed up 6 or 7 months ago and I cancelled after 2 months. Now it has been 4 months later, a couple emails later, and I am still being charged for the Pro Effects. HOW DO I CANCEL

I just donated to a streamer i like and there it  was at the bottom of my donation page accept button that there was going to be a charge for Pro Stream-labs with no option to say no to the subscription and that you may cancel at any time. Trying to navigate your web site to cancel and get a refund is not easy to find you basically have to send a ticket to support to make this happen. I already have a ticket in for this happening already about a month ago when i donated to other streamer. There should be a check box to allow us to make this choice to subscribe or not. It is very unprofessional and bad business practice to take money from people that clearly don't want this service. Please adjust your web site so we have a choice.

Fiz uma doação e veio cobrando esse stream labbs pro mas eu n pedi pode reembolsar por favor?

Reembolso por favor

Seems like a lot of ppl are having the same issue with being blindsided with monthly charges to something we had know idea we subscribed. I need all my money refunded, I never knowingly agreed to streamlabs pro, and after following ur guidelines to cancel, its not giving me an option. Ive already talk to my bank to no longer allow u guys to STEAL my money, cuz i never gave u permission so it is stealing, and im gonna need all my money back. Thank you hope to hear from you soon :)

I just donated to a streamer i like and there it  was at the bottom of my donation page accept button that there was going to be a charge for Pro Stream-labs with no option to say no to the subscription and that you may cancel at any time. Trying to navigate your web site to cancel and get a refund is not easy to find you basically have to send a ticket to support to make this happen. I already have a ticket in for this happening already about a month ago when i donated to other streamer. There should be a check box to allow us to make this choice to subscribe or not. It is very unprofessional and bad business practice to take money from people that clearly don't want this service. Please adjust your web site so we have a choice.

 

 

no refunds I cancel the subscription before 72h here is what I am told.    Unfortunately, we do not offer refunds for Streamlabs Prime subscriptions, nor can we alter the billing authorizations once they have been initialized. I apologize for the inconvenience. I'm sure this wasn't what you wanted to hear.   

I want to be reimbursed and not robbed thank you

EU TAMBEM PRECISO CANCELAR ESTAO COBRANDO NO MEU TBM NAO QUERO ISSO

 

Bonjour

Je souhaite annuler l’abonnement Streamlabs et le remboursement  des prélèvements automatiques de 5.99 USD.  

Je suis prélevé automatiquement depuis.que j’ai effectué un don, impossible de trouvé l’option dans streamlabs pour arreter l’abonnement c’est pas faute d’avoir chercher pourtant 

Je souhaite la résiliation au plus vite


Merci d’avance

Bonjour

Je souhaite annuler l’abonnement Streamlabs et le remboursement  de mes prélèvements automatiques  d’un montant de 5.99 $ usd

Je suis prélevé automatiquement depuis que j’ai effectué un don, impossible de trouver oû stopper mon abonnement sur votre site.

merci de régler le problème au plus vite


Merci d’avance

Please cancel my StreamLabs Pro subscription.

I need help with mine too! For some reason it won’t let me post but here it is:

 

Hi there,

I checked out StreamLabs one day because it looked interesting and I believe I paid for a full year plan which was the only option on my account for some reason. Within the first few minutes of buying it, I reached out to your team as I didn’t like using it and it wasn’t what I expected it to be like, so I asked for a refund. 

 

I get that COVID is going around, but it took about a week and a half for a reponse to tell me that a refund is not permitted as I subscribed for prime. I didn’t read anything about prime anywhere not receiving a refund, I was told that if I didn’t like the product within the first 3 days I could get a refund no questions asked. The total purchase was $149 USD and since I live in Canada and our dollar being worth less than the US, I paid a total of $209.06 CAD.

 

I definitely want a refund, I have no other job and have other stuff to pay for and I find it ridiculous that a streaming company on this level is completely unable to provide a refund. Like really? Amazon Prime even gives out refunds.

I attempted to email, but got horrible customer service in return. The least I can get would be a response back.

 

D.

Please cancel my StreamLabs Pro subscription.

I need help with mine too! For some reason it won’t let me post but here it is:

 

Hi there,

I checked out StreamLabs one day because it looked interesting and I believe I paid for a full year plan which was the only option on my account for some reason. Within the first few minutes of buying it, I reached out to your team as I didn’t like using it and it wasn’t what I expected it to be like, so I asked for a refund. 

 

I get that COVID is going around, but it took about a week and a half for a reponse to tell me that a refund is not permitted as I subscribed for prime. I didn’t read anything about prime anywhere not receiving a refund, I was told that if I didn’t like the product within the first 3 days I could get a refund no questions asked. The total purchase was $149 USD and since I live in Canada and our dollar being worth less than the US, I paid a total of $209.06 CAD.

 

I definitely want a refund, I have no other job and have other stuff to pay for and I find it ridiculous that a streaming company on this level is completely unable to provide a refund. Like really? Amazon Prime even gives out refunds.

I attempted to email, but got horrible customer service in return. The least I can get would be a response back.

 

D.

And honestly yes as the other people have said above, IF IT IS NON REFUNDABLE PLEASE PUT A CHECK BOX!! THIS IS A WHOLE $200 CAD TAKEN OUT FROM ME!

Here first of all, out of no where in May 2020, you subscribed my account without my permission to Streamlabs pro. You took 11.98$ without my permission, and this month you made another payment without my permission. I barely even use Streamlabs, you cannot just confirm payments. You signed up for something I never did. I would like every bit of my money in return, unsubscribe from whatever I am subscribed to.

 

You must ensure before taking a customers’ credit cards, debits card, billings, and paypal purchases are all authorised by the owner. Mobile payments are included. You took my bills without my consent.

 

AND NOT only has this happened to me but it seems like has happened to many and many of other customers. Do not delete this post without notifying me.

 

 

Recently, my credit card was charged $ 24, which I will never purchase for myself. An undue charge. I've never been a VIP member and I don't intend to. I don't want a ticket, I want my money back. I see that many other people have already had this bad experience with you. Unfortunate! 
I await an answer!
Thank you!

 

I donated to a friend who is a streamer.
I don't remember signing up for anything like this. 

Streamlabs, why are you charging me $5.99 a month for "Digital Media" via PayPal? It's being taken from my PayPal. I did not sign up for anything like this, that's for sure.  I'm not even a streamer and I'm being charged for "Digital Media"

Am I mistaken here? 

I donated to a friend who is a streamer.
I don't remember signing up for anything like this. 

Streamlabs, why are you charging me $5.99 a month for "Digital Media" via PayPal? It's being taken from my PayPal. I did not sign up for anything like this, that's for sure.  I'm not even a streamer and I'm being charged for "Digital Media"

Am I mistaken here? 

This is exactly what happened to me. This started around  February after I donated to my friend. I didn’t know anything about this until today when I finally opened my email and saw that I’ve had 5 transactions for a service I don’t even use at all. I just want a refund. Why am I being charged because I wanted to support my friend? I could’ve just PayPal, CashApp, or Zelle the money instead, hell I could’ve even given the money in person but since I made the mistake of using the more convenient option for him I get billed monthly? That’s just not right. Especially during this time where I’m not working thanks to the virus getting billed monthly is starting to hurt, y’know? 

Hey there.

 

I’d be happy to get this sorted for you! To best do so, I’ll be converting this into a ticket. Please check your e-mail for further information. 

Im suing you. what the fuq kind of scam is this? HOW ARE YOU NOT IN JAIL? well we will see about this. YOU CHARGED THE WRONG MOTHER THIS TIME HOMMIE

 

Userlevel 1

Hi!

If anyone have mistake&missclick for singed up or to streamlabs pro please send a ticket to the team it will be cancel & refund. https://support.streamlabs.com/hc/en-us/requests/new

 

Thanks.

 

I realized today that I have paid $ 5.99 every month for 3 months for Stremlabs Pro. But I have never subscribed to this service. I would like to be refounded. Thank you

Desejo reembolsar a assinatura do streamlabs pro, a assinatura não é clara, eu mesmo nem sabia que estava assinando 

Here first of all, out of no where in May 2020, you subscribed my account without my permission to Streamlabs pro. You took 11.98$ without my permission, and this month you made another payment without my permission. I barely even use Streamlabs, you cannot just confirm payments. You signed up for something I never did. I would like every bit of my money in return, unsubscribe from whatever I am subscribed to.

 

You must ensure before taking a customers’ credit cards, debits card, billings, and paypal purchases are all authorised by the owner. Mobile payments are included. You took my bills without my consent.

 

AND NOT only has this happened to me but it seems like has happened to many and many of other customers. Do not delete this post without notifying me.

 

 




its the same here

Cancel my Streamlabs subscription! I don’t remember registering and the site doesn’t have clear directions or steps how to cancel it.    Please cancel my subscription and send me a confirmation over email. 


cancel it please !!!

i want my money back.
cancel the streamlabs pro !

i dont want it !

 

I am just trying to cancel my subscription and can’t find where or how to do it… Please forward instructions.

 

[email protected]

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