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Can't unlink twitch primary from account. I can from twitch, not from streamlabs.

  • 30 March 2020
  • 3 replies
  • 790 views

I can’t believe how messed up this system is ever since I left 10 months ago. I changed my twitch name and now it gets bugged because of that. I can’t go live, not even copying the key and adding it to streamlabs OBS. I already unlinked from twitch, logged out and logged in streamlabs, twitch and STREAMLABS obs. I’ve restarted twice and ran out of ideas. 

 

I get this message trying to stream 

 

 

I can’t unlink my twitch account becuase its the primary and I cant do anything else. I ran out of ideas. Please, instead of giving me another of these instructives (which I add down below), just remove my primary account and let me add the SAME ONE with a NEW NAME

 

Hey there @Stimze

Changing your Primary account in Streamlabs has some issues you should be aware of. Two big ones being that you will lose your Donations history, also, you may lose your Scene Collections, we would recommend manually backing them up.

Can you please make sure you're following the below steps EXACTLY?

To set the Primary Account in your Streamlabs account:
1. You would need to unlink all (secondary accounts) from the account in your account settings.
2. After that is done, log out of all things Streamlabs, then log back in on the account that you want to be the primary account.
3. Once done, you can then go into your account settings then link any secondary accounts that you want to have linked.

A few things to note about using Multiple accounts with Streamlabs
- You can only have one account from each platform linked to an account
- You can't link two accounts from the same site, such as two YouTube accounts.
- The Primary account you choose to set, would be the account that controls your donation settings/page.
- If using Streamlabs OBS, changing the Primary account can cause Scene Collections to be lost.

 

Best answer by Miah

To change the primary account, you would need to unlink all secondary accounts from the account in your account settings.
After that is done, log out of all things streamlabs, then log back in on the account that you want to be the primary account.
Once done, you can then go into your account settings then link any secondary accounts that you want to have linked.

 

Best answer by jneels01

Hi there!

To change the primary account:

1) You would need to unlink all secondary accounts from the account in your account settings.
2) After that is done, log out of all things Streamlabs.
3) Log back into Streamlabs on the account that you want to be the primary account.
4) You can then go into your account settings then link any secondary accounts that you want to have linked.

Let me know if you have any questions!

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Best answer by SecSeaBeast 1 June 2020, 02:50

Hey all,

If you are in need of further assistance, please join us on discord or submit a ticket. This would require personally reaching out to a staff member. 

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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3 replies

Userlevel 5

Hey @fresco_lol,

We can do this for you, but it looks like you have been able to stream to your new account since this request has been created. Are you still having issues when it comes to this?

Feel free to reach out to the team in Discord at discord.gg/stream

IM HAVING SAME PROBLEMS CAN YOU PLEASE UNLINK MY TWITCH ACCOUNT FROM STREAMLABS IVE TRIED EVERYTHING AND ITS STILL NOT WORKING

 

Userlevel 5

Hey all,

If you are in need of further assistance, please join us on discord or submit a ticket. This would require personally reaching out to a staff member. 

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!