Solved

Android black screen

  • 28 March 2020
  • 3 replies
  • 271 views

Hi, i am trying to stream from my Samsung A50, android ver. 9

The version of the streamlabs app is 2.2.1-104 

 

The thing is that when i try to start the streaming in YouTube  i get a black screen where my game is supposed to be.

The sound from the mic is ok, and whatever image and camera image i add are ok, except for the game screen, that's turns black.

I hope you  an help me to get this thing running.

Thanks!

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Best answer by SecSeaBeast 5 June 2020, 01:07

Hey @Slavic Ball and all, 

If your screen capture source on the app is not showing properly, I would suggest you press and hold on the app icon, go into app info, then press the “force stop” button in the lower right. Then, restart the app. 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

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3 replies

Userlevel 5

Hey @neko85,

Sorry to hear you are having issues. Could you try reinstalling the Streamlabs application and reset your phone? After that delete and add the screen capture back, then force quit the app and restart it. 

Let me know if that helps!

Hey @neko85,

Sorry to hear you are having issues. Could you try reinstalling the Streamlabs application and reset your phone? After that delete and add the screen capture back, then force quit the app and restart it. 

Let me know if that helps!

Unfortunately even with reinstalling program I have a problem (Samsung Galaxy Tab ELite 7.0, Android 4.4.4 , Streamlabs 2.0 (99)) 

Newer version justly isn't running on my tablet

Userlevel 5

Hey @Slavic Ball and all, 

If your screen capture source on the app is not showing properly, I would suggest you press and hold on the app icon, go into app info, then press the “force stop” button in the lower right. Then, restart the app. 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!