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Alert Box Won't Go Away

  • 24 September 2019
  • 3 replies
  • 1241 views

I'm having a problem with my streamlabs. My alert box won't go away, but it only happens with the follows. And, I read about It in an other topics but It didn't to fix mt problem. I tried to change the "alert duration", and do another things that I read, but nothing works
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Best answer by Thibaud 24 September 2019, 04:58

Hey @GustavoSilvaPSQ the reason why your follower alert was not going away is that there was no alert animation (i just set them for your on your account 🙂 see pic below )
While on your account i noticed that you have "Unlimited Alert moderation delay" enabled this means that all alerts need to be approved manually before showing up on stream, if that's not something you wanted you can disable this from the General Settings tab when you are in your Alertbox settings :)

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3 replies

Userlevel 6
Hey @GustavoSilvaPSQ the reason why your follower alert was not going away is that there was no alert animation (i just set them for your on your account 🙂 see pic below )
While on your account i noticed that you have "Unlimited Alert moderation delay" enabled this means that all alerts need to be approved manually before showing up on stream, if that's not something you wanted you can disable this from the General Settings tab when you are in your Alertbox settings :)

I am having the same issue and i checked my alerts have animations please help :( ??

Userlevel 5

Hey @scottygdog_98,

Hey, after looking into your account and testing your alerts, they seem to be working well. If your issues persist, please go through the guide linked below. 
https://howto.streamlabs.com/streamlabs-in-general-21/alerts-widgets-broken-or-not-working-how-to-fix-47

 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!