Mixer Streamlabs Chatbox will not recognize only 1 user

  • 1 April 2020
  • 1 reply

I have one user that the bot is not recognizing.  When anyone @s them then the commands @s the person that did the command.  the bot just does not recognize them can you help


1 reply

Userlevel 5

Hey @TheVoiCe,

Sorry to hear you are having issues here. Could it be possible that calibuttfly has changed their name on Mixer in the past? At this point in time, Cloudbot does not have support for users that changed their name in instances like this, and using the previous name they had will work. At this point in time, this feature is known and an update to support this is planned.