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box chat y alert box no se muestran en pantalla al transmitir

  • 16 March 2020
  • 3 replies
  • 583 views

Hola estoy apenas comenzando a hacer streams en facebook con la aplicación de pc  me funciona casi todo lo de imagen y sonido  a la hora de hacer pruebas  pero cuando  puese  el chat box  y  la alert box  para que aparezcan en la imagen de transmision  y al probarlos no se muestran en pantalla los chats o las alertas ya probé cerrar el streamlabs y lo ejecute como adminitrador  y serrar cesión  dentro de la aplicación 

 

 

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Best answer by SecSeaBeast 1 June 2020, 02:52

Hey @yalerih,

You had unlimited moderation delay enabled in your alert box general settings. I had disabled it, and your live alerts should now work. 

 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!

 

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Userlevel 5

Hey @Dax L. Link 

If your alerts are not working, could you try closing Streamlabs OBS and right-clicking the shortcut and choosing to run it as administrator? Go to the Properties of your Alert Box Widget, (click Source if using Streamlabs OBS widget on the right side) then click Refresh Cache of Current Page. Also, try going through this guide to help with common issues associated with your issue. 

Hi I have a problem with Facebook alerts, in the Test Test they appear to me that they work well, but at the moment of turning on the stream when other people react their reactions do not appear on the Stream screen, I have tried in several ways and not I have been able to solve, please if anyone could help me.

Userlevel 5

Hey @yalerih,

You had unlimited moderation delay enabled in your alert box general settings. I had disabled it, and your live alerts should now work. 

 

If you are in need of further assistance, please join us on discord or submit a ticket.

Tickets: https://support.streamlabs.com/hc/en-us/requests/new

Thanks!